Track Lead - Asset Management, ServiceNow
United States
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Job Description
Track Lead - Asset Management, ServiceNow
Frisco, Texas

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Enhance Operational Systems By Utilizing Itil Frameworks And Servicenow To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
2. Analyze Client Requirements And Ensure The Support Team Meets Client Expectations Using Bmc Remedy And Ca Service Desk Manager For Effective Incident Management.
3. Lead And Mentor The Project Team To Ensure Transparent Communication Of Project Goals, Utilizing Asset Management Tools To Track Progress And Performance.
4. Foster Innovation By Introducing New Ideas For Process Development That Align With Organizational Objectives And Enhance Service Delivery.
5. Provide Tailored Solutions That Address Customer Needs By Leveraging Avanti And Asset Management Strategies To Drive Positive Business Outcomes.

Skill Requirements

1. Strong Understanding Of Asset Management And Itil Principles
2. Proficiency In Servicenow, Bmc Remedy, Ca Service Desk Manager, And Avanti
3. Excellent Problem-Solving And Communication Skills
4. Ability To Lead Teams And Manage Projects Effectively

Other Requirements

1. Itil Certification (Optional But Valuable)
2. Servicenow Certified Administrator (Optional But Valuable
Maximum Salary (US):  129,000
Minimum Salary (US):  73,000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.