Job Summary
• Administer identity and access management across Active Directory, Microsoft Entra ID, Office 365, and Microsoft 365.\\\\r\\\\n• Manage user accounts, security groups, distribution lists, shared mailboxes, permissions, and access rights in line with company policies.\\\\r\\\\n• Support joiner, mover, leaver, and name change processes, ensuring accurate account creation, updates, access provisioning, and deactivation.\\\\r\\\\n• Provide technical support to users, resolving system, hardware, software, mailbox, and access-related issues.\\\\r\\\\n• Support Microsoft 365 services including Exchange Online, licensing, mailbox management\\\\r\\\\n• Assist with IT projects, system upgrades, migrations, deployments, and continuous improvement initiatives.\\\\r\\\\n• Ensure compliance with IT security standards, data protection requirements, access governance, and internal control processes.
Key Responsibilities
2. Analyze Client Requirements And Ensure The Support Team Meets Client Expectations Through Effective Use Of Azure Active Directory Features And Functionalities.
3. Lead And Mentor The Project Team By Fostering A Culture Of Transparent Communication Regarding Project Goals And Utilizing Azure Active Directory To Facilitate Collaboration.
4. Drive Innovative Ideas For Process Development By Leveraging Azure Active Directory Capabilities To Enhance Overall Organizational Performance.
5. Provide Tailored Solutions That Align With Customer Needs By Employing Azure Active Directory Tools, Leading To Improved Business Outcomes And Client Satisfaction.
Skill Requirements
2. Proficient In Managing Support Operations And Improving Processes.
3. Excellent Problem-Solving Skills With A Focus On Client Satisfaction.
4. Strong Leadership Skills With The Ability To Mentor And Guide Teams.
5. Good Communication Skills For Effective Stakeholder Engagement.