Job Summary

The Track Lead for Support & Operations plays a pivotal role in enhancing operational efficiencies and driving continuous improvement within the Azure Security domain. This position is crucial for ensuring that client SLAs are consistently met while empowering teams through effective management and innovative problem-solving. The role requires a strategic approach to operations management, aligning team efforts with organizational goals and client expectations.

Key Responsibilities

1. Enhance Operational Systems By Implementing Azure Security Best Practices To Facilitate Improved Management Reporting, Streamline Information Flow, And Optimize Business Processes.
2. Analyze Client Requirements And Ensure The Support Team Effectively Meets Client Expectations Through Proactive Engagement And Continuous Feedback Mechanisms.
3. Lead And Mentor The Project Team In Azure Security Initiatives, Ensuring Transparent Communication Of Project Goals And Fostering A Collaborative Work Environment.
4. Drive Innovation By Introducing New Ideas And Processes Related To Azure Security, Contributing To Overall Organizational Progress And Improved Service Delivery.
5. Provide Tailored Azure Security Solutions That Align With Customer Needs, Ensuring Compliance And Effectiveness Within The Existing Operational Framework To Deliver Measurable Business Results.

Skill Requirements

1. In-Depth Knowledge Of Azure Security Tools And Protocols.
2. Strong Understanding Of Operational Management Within Support & Operations.
3. Excellent Problem-Solving Skills With A Focus On Continuous Improvement.
4. Proven Ability To Lead And Mentor Cross-Functional Teams.
5. Familiarity With Client Relationship Management And Service Level Agreements.

Other Requirements

1. Optional But Valuable: Microsoft Certified: Azure Security Engineer Associate.
2. Optional But Valuable: Itil Foundation Certification