Job Summary

The Track Lead in Support & Operations plays a pivotal role in enhancing operational efficiency and driving continuous improvement. This position focuses on problem-solving, meeting client SLAs, and empowering teams through effective management. The Track Lead is responsible for ensuring that the support team meets client expectations while fostering innovation and development within the organization.

Key Responsibilities

1. Enhance Operational Systems Using Ca Autosys To Improve Management Reporting And Streamline Information Flow, Optimizing Business Processes To Support Organizational Planning.
2. Utilize Powershell And Python Scripting To Automate Support Processes And Improve Efficiency, Ensuring The Support Team Meets Client Requirements And Expectations.
3. Lead And Mentor The Project Team By Facilitating Transparent Communication Of Project Goals, While Fostering A Culture Of Collaboration And Accountability.
4. Drive Innovation By Bringing New Ideas For Process Development And Overall Organizational Progress, Leveraging Best Practices In Ca Autosys And Scripting Technologies.
5. Provide Tailored Solutions That Align With Customer Needs, Utilizing Operational Insights To Achieve Business Results Within The Established Environment.

Skill Requirements

1. Proficiency In Ca Autosys For Job Scheduling And Automation.
2. Strong Skills In Powershell For Task Automation And System Management.
3. Experience With Python For Scripting And Process Improvement.
4. Solid Understanding Of Operations Management Principles And Client Relationship Management.
5. Excellent Problem-Solving And Team Leadership Skills.

Other Requirements

1. Optional But Valuable Certifications: Ca Autosys Certified Professional, Microsoft Certified: Azure Administrator Associate, Or Itil Foundation Certification