Track Lead - Change Management, ServiceNow
India
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Job Description
Track Lead - Change Management, ServiceNow
Lucknow, Uttar Pradesh

Job Summary

 Change Manager :  Take the ownership to oversee the day to day operations relating to Change Management  Ensure Change Requests are assessed properly and effective impact assessment of Changes across Service Providers  Ensure Change Process compliance, audit process, provide necessary feedback to Service Providers for improvement  Ensure Changes are implemented within scheduled time and evaluated post implementation  Chair the CAB; (as may be agreed with the customer) ; Convene the emergency CAB as required  Approve low-risk/ non-commercial Requests for Change (as may be agreed with the customer)  Develop & maintain e Change & Release Calendar across Suppliers  Evaluate impact, risk assessments , potential conflicts with other Requests for Change, submission of implementation, test, backout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board  Coordinate implementation of Changes that have require multiple Service Providers  Develop the standard change catalogue to be implemented in the ITSM platform and associated approvals, workflows as agreed by the Customer  Provide guidance to internal and external Service Providers in fulfilling their Change Management roles and responsibilities.  Identify and implement process improvements and ITSM platform/integration enhancements relating to same  Ensure Change Management KPI/SLA are reviewed at agreed frequency and analyse/review for improvement  Regular monitoring to avoid schedule implementation time, reduced backlog/ageing, change effectiveness  Consolidate reports related to Change Management from all Service Providers  Take the ownership of Process Data, maintenance & update along with defining Functional requirements for changes, enhancements in the Change Management Process workflows  Conduct regular trainings for process awareness and improve process compliance

Key Responsibilities

Take the ownership to oversee the day to day operations relating to Change Management  Ensure Change Requests are assessed properly and effective impact assessment of Changes across Service Providers  Ensure Change Process compliance, audit process, provide necessary feedback to Service Providers for improvement  Ensure Changes are implemented within scheduled time and evaluated post implementation  Chair the CAB; (as may be agreed with the customer) ; Convene the emergency CAB as required  Approve low-risk/ non-commercial Requests for Change (as may be agreed with the customer)  Develop & maintain e Change & Release Calendar across Suppliers  Evaluate impact, risk assessments , potential conflicts with other Requests for Change, submission of implementation, test, backout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board  Coordinate implementation of Changes that have require multiple Service Providers  Develop the standard change catalogue to be implemented in the ITSM platform and associated approvals, workflows as agreed by the Customer  Provide guidance to internal and external Service Providers in fulfilling their Change Management roles and responsibilities.  Identify and implement process improvements and ITSM platform/integration enhancements relating to same  Ensure Change Management KPI/SLA are reviewed at agreed frequency and analyse/review for improvement  Regular monitoring to avoid schedule implementation time, reduced backlog/ageing, change effectiveness  Consolidate reports related to Change Management from all Service Providers  Take the ownership of Process Data, maintenance & update along with defining Functional requirements for changes, enhancements in the Change Management Process workflows  Conduct regular trainings for process awareness and improve process compliance

Skill Requirements

 ITIL Certified,  Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers.  Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills  Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve  Supervisory skills and the ability to leverage support from other parts of the organization  Proven expert in managing multiple stakeholders at all levels of the organisation, but specifically at senior management level.  Understanding of Technologies & ITSM Tool  Coordination, negotiation, and persuasion skills

Other Requirements

 Fluent in English
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.