Job Summary

The Track Lead for Support & Operations plays a pivotal role in managing operational efficiencies and driving continuous improvement initiatives. This position is crucial in ensuring that client SLAs are consistently met while fostering a culture of empowerment within teams. The Track Lead will leverage technical expertise in Checkpoint and Cisco ASA to enhance security operations and maintain a high standard of service delivery.

Key Responsibilities

1. Optimize Security Operations By Implementing And Managing Checkpoint And Cisco Asa Configurations, Ensuring Robust Perimeter Security And Compliance With Industry Standards.
2. Lead The Support Team In Responding To Client Inquiries And Incidents, Ensuring Timely Resolution And Effective Communication Of Status And Outcomes.
3. Mentor Team Members In Best Practices For Operational Processes, Facilitating Knowledge Sharing To Enhance Team Performance And Service Delivery.
4. Drive Innovation By Identifying Areas For Improvement In Operational Workflows, Proposing Solutions That Align With Client Needs And Business Objectives.
5. Collaborate With Stakeholders To Assess Client Requirements And Develop Tailored Security Solutions That Enhance Overall Business Results And User Satisfaction.

Skill Requirements

1. Strong Proficiency In Checkpoint And Cisco Asa Firewall Management And Configuration.
2. Solid Understanding Of Perimeter Security Solutions, Including Sourcefire And Ironport.
3. Excellent Problem-Solving Skills And A Strong Focus On Continuous Improvement.
4. Proven Ability To Lead And Mentor Teams, Fostering A Collaborative Work Environment.

Other Requirements

1. Optional But Valuable Certifications: Check Point Certified Security Administrator (Ccsa), Cisco Certified Network Associate Security (Ccna Security)