Job Summary

Must have 8+ years’ experience with Email Security, Cisco AMP, and Kiteworks. • Good hands-on exposure on Email Security, Proxy, Malware protection tools (Cisco AMP), Kiteworks (Gateway, Webmail, Crypto Proxy) • Should be able to troubleshoot any major issue & should be able to work on root cause analysis in the above-mentioned tools • Must have team management and customer interaction skills. • Must have exposure in defining SLAs • Must have expertise in defining Standard Operating Procedures • Must have expertise in Remote Infrastructure management for network and information security. • Should have good understanding on Incident Management & Change Management and ticketing tools. • Should be able to manage and troubleshoot Endpoint, Security related issues in large and complex environment. • Knowledge of on-prem and cloud infrastructure technologies • Capability to develop professional documents in the form of reports, analysis, documentations. • Strong attention to detail, analytical mind, and outstanding problem-solving skills

Key Responsibilities

CISCO Email, Cisco AMP, Kiteworks (Webmail, Crypto Proxy, gateway)

Skill Requirements

 Communicate and manage client needs and expectations. • Minimum 8 + years of relevant Cyber Security experience • Works well in a team environment and independently • Should be able to manage internal & external stakeholders. • Should be able to manage & lead team. • Strong analytical and problem-solving skills • Excellent listening, verbal and technical writing skills • Should be comfortable working in 24*7 environments.

Other Requirements