Track Lead - Cisco Customer Voice Portal (CVP)
India
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Job Description
Track Lead - Cisco Customer Voice Portal (CVP)
Noida, Uttar Pradesh

Job Summary

: Cisco Network Voice

 The Cisco Network Voice Engineer is responsible for the design, implementation, administration, and support of Cisco IP Telephony and Unified Communications (UC) environments. This role ensures high availability, performance, security, and quality of voice services across the enterprise network. 

Key Responsibilities

: Cisco Network Voice 


1. Enhance Operational Systems By Utilizing Cisco Voice Technologies To Improve Management Reporting And Streamline Information Flow, Ensuring Effective Business Process Optimization In Support Of Organizational Planning.
2. Understand Client Requirements And Leverage Cisco Voice Solutions To Ensure The Support Team Meets And Exceeds Client Expectations, Fostering Strong Client Relationships.
3. Lead And Mentor The Project Team By Facilitating Training Sessions On Cisco Voice Technologies, Ensuring Transparent Communication Of Project Goals And Aligning Team Efforts With Business Objectives.
4. Introduce Innovative Ideas And Improvements For Process Development, Particularly In The Context Of Cisco Voice Operations, To Drive Overall Organizational Progress.
5. Provide Strategic Solutions Tailored To Customer Needs Using Cisco Voice Platforms, Ensuring Alignment With Organizational Capabilities To Achieve Significant Business Results.

Skill Requirements

1. Strong Understanding Of Cisco Voice Technologies And Their Application In Support And Operations.
2. Proficient In Operational Management And Process Improvement Methodologies.
3. Excellent Communication And Team Leadership Skills.
4. Ability To Solve Complex Problems Through Innovative Thinking And Strategic Planning.

Other Requirements

1. Cisco Certified Network Associate (Ccna) Voice Or Equivalent Certification Is Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.