Track Lead - Cisco Customer Voice Portal (CVP)
India
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Job Description
Track Lead - Cisco Customer Voice Portal (CVP)
Noida, Uttar Pradesh

Job Summary

Assist with the FY25 HOM NA Phone Lifecycle project.
Responsibilities will include assisting with knowledge
gathering, hands-on configuration, attending project
meetings, helping to coordinate project activities,
contributing to technical decisions, and assisting as
needed with any other task associated with this project
that is assigned to the account voice and video team.
• Assist as needed with any voice and video team project which may arise involving configuration changes, enhancements, or migrations for Cisco Contact Centre Express or WebEx Contact Centre.
• Attends team meetings and assisting with project related tasks assigned to the team as needed.
• Assist as needed with any tier 4 level project related voice support incidents in the account voice and video team.

Key Responsibilities

Assist with the FY25 HOM NA Phone Lifecycle project.
Responsibilities will include assisting with knowledge
gathering, hands-on configuration, attending project
meetings, helping to coordinate project activities,
contributing to technical decisions, and assisting as
needed with any other task associated with this project
that is assigned to the account voice and video team.
• Assist as needed with any voice and video team project
which may arise involving configuration changes,
enhancements, or migrations for Cisco Contact Centre
Express or WebEx Contact Centre.
• Attends team meetings and assisting with project related
tasks assigned to the team as needed.
• Assist as needed with any tier 4 level project related voice
support incidents in the account voice and video team. 

Skill Requirements

1. Strong Understanding Of Cisco Voice Technologies And Their Application In Support And Operations.
2. Proficient In Operational Management And Process Improvement Methodologies.
3. Excellent Communication And Team Leadership Skills.
4. Ability To Solve Complex Problems Through Innovative Thinking And Strategic Planning.

Other Requirements

1. Cisco Certified Network Associate (Ccna) Voice Or Equivalent Certification Is Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.