Track Lead - Cisco Identity Services Engine (ISE)
Brazil
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Job Description
Track Lead - Cisco Identity Services Engine (ISE)
Sao Paulo, São Paulo

Job Summary

We are seeking a highly skilled Network Security L3 Engineer to act as a Subject Matter Expert (SME) responsible for designing, implementing, and supporting enterprise network security solutions. The role involves handling complex incidents, driving root cause analysis, and ensuring high availability and security of critical infrastructure.

Key Responsibilities

Incident Management & Support Provide L3 support for network security incidents and act as SME for escalations Lead major incident calls (P1/P2) and ensure timely resolution Troubleshoot complex issues across firewalls, VPNs, proxies, and security platforms Perform root cause analysis (RCA) and implement preventive measures [Network Security L3 | Word] 2. Security Operations Manage and support: Firewalls (Cisco ASA, Firepower, Palo Alto, etc.) VPN technologies (IPSEC / SSL VPN) Proxy and web security solutions Ensure adherence to ITIL-based change, incident, and problem management processes [Urgent Req...Consultant | Outlook] 3. Network & Security Engineering Design, implement, and optimize: Firewall policies and access controls Secure network architecture across LAN/WAN environments Support routing and switching technologies (BGP, OSPF, VLANs, STP, etc.) [Urgent Req...Consultant | Outlook] 4. Continuous Improvement & Governance Identify process gaps and drive process improvements Develop and maintain SOPs and runbooks Ensure compliance with security standards and audit requirements 5. Collaboration & Leadership Mentor L1/L2 engineers and provide technical guidance Work in a global “follow-the-sun” support model [Network Security L3 | Word] Collaborate with cross-functional teams (Network, Security, Cloud)

Skill Requirements

 Network Security Firewall technologies: Cisco ASA/FTD (Firepower Management Center), Palo Alto VPN: IPSEC, SSL VPN (GlobalProtect or equivalent) Proxy/Web security: Zscaler, Cisco WSA, URL filtering Core Networking Routing protocols: BGP, OSPF Switching: VLANs, STP, EtherChannel Strong knowledge of TCP/IP, OSI layers Security Tools & Platforms Cisco ISE / AAA solutions Load balancers: F5 LTM/APM (preferred) [Network Security L3 | Word] IDS/IPS / WAF (preferred) Additional (Good to Have) SD-WAN Cloud security (Azure / AWS) DNS security / Zero-trust solutions Experience & Qualifications 8+ years of experience in network/security engineering in large enterprise environments [Network Security L3 | Word] Experience in global delivery / 24x7 support model [Network Security L3 | Word] Strong experience in troubleshooting and live incident handling Certifications preferred: Cisco CCNP / CCIE Palo Alto / Checkpoint certifications Key Competencies Strong analytical and troubleshooting skills Ability to handle high-pressure incident scenarios Effective communication and stakeholder management Ownership mindset with L3-level decision-making ability Working Model 24x7 support environment / rotation shift Global delivery (Follow-the-sun model)

Other Requirements

 Network Security Firewall technologies: Cisco ASA/FTD (Firepower Management Center), Palo Alto VPN: IPSEC, SSL VPN (GlobalProtect or equivalent) Proxy/Web security: Zscaler, Cisco WSA, URL filtering Core Networking Routing protocols: BGP, OSPF Switching: VLANs, STP, EtherChannel Strong knowledge of TCP/IP, OSI layers Security Tools & Platforms Cisco ISE / AAA solutions Load balancers: F5 LTM/APM (preferred) [Network Security L3 | Word] IDS/IPS / WAF (preferred) Additional (Good to Have) SD-WAN Cloud security (Azure / AWS) DNS security / Zero-trust solutions Experience & Qualifications 8+ years of experience in network/security engineering in large enterprise environments [Network Security L3 | Word] Experience in global delivery / 24x7 support model [Network Security L3 | Word] Strong experience in troubleshooting and live incident handling Certifications preferred: Cisco CCNP / CCIE Palo Alto / Checkpoint certifications Key Competencies Strong analytical and troubleshooting skills Ability to handle high-pressure incident scenarios Effective communication and stakeholder management Ownership mindset with L3-level decision-making ability Working Model 24x7 support environment / rotation shift Global delivery (Follow-the-sun model)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.