Job Summary

The Track Lead in Support & Operations plays a critical role in managing operations with a focus on continuous improvement and problem-solving. This position is responsible for ensuring that client SLAs are met while empowering teams through effective management strategies. The Track Lead will leverage expertise in CISCO ISE and Palo Alto technologies to drive operational excellence and innovation within the organization.

Key Responsibilities

Firepower/FMC/ASA- Cisco (IPSEC/SSL VPN, GRE, ACL, MPLS, WAN) Cisco ISE Cisco Meraki Load Balancer - F5 LTM/APM and WAF SD-WAN experience a plus Min 8+ years of Network Engineer experience supporting global network infrastructures Experience in working as part of a global support (follow the sun) model Cisco CCNP/CCIE and other industry standard networking certifications Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services. Expert level knowledge of troubleshooting, implementing, optimizing and testing of security technologies including VPN IPSEC/SSL, GRE and Load balancing Expert level of Knowledge for FTD/ASA packet capture and packet tracer analyses. Expert level for Wireshark and debugging reading skills. Extensive hands-on experience with: Cisco Firepower, ASA product families Cisco ISE VPN IPSEC/SSL, GRE technologies and firewall policies F5 Load balancers LTM/APM and WAF Cisco SD-WAN experience a plus Excellent verbal and written communication skills (English) Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties Excellent customer handling skills Ability to handle high pressure situations Can drive HCL’s value and its methodology CCIE CCIE Security F5-CSE 300-415 ENSDWI certification ITIL v4

Skill Requirements

Firepower/FMC/ASA- Cisco (IPSEC/SSL VPN, GRE, ACL, MPLS, WAN) Cisco ISE Cisco Meraki Load Balancer - F5 LTM/APM and WAF SD-WAN experience a plus Min 8+ years of Network Engineer experience supporting global network infrastructures Experience in working as part of a global support (follow the sun) model Cisco CCNP/CCIE and other industry standard networking certifications Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services. Expert level knowledge of troubleshooting, implementing, optimizing and testing of security technologies including VPN IPSEC/SSL, GRE and Load balancing Expert level of Knowledge for FTD/ASA packet capture and packet tracer analyses. Expert level for Wireshark and debugging reading skills. Extensive hands-on experience with: Cisco Firepower, ASA product families Cisco ISE VPN IPSEC/SSL, GRE technologies and firewall policies F5 Load balancers LTM/APM and WAF Cisco SD-WAN experience a plus Excellent verbal and written communication skills (English) Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties Excellent customer handling skills Ability to handle high pressure situations Can drive HCL’s value and its methodology CCIE CCIE Security F5-CSE 300-415 ENSDWI certification ITIL v4

Other Requirements

Firepower/FMC/ASA- Cisco (IPSEC/SSL VPN, GRE, ACL, MPLS, WAN) Cisco ISE Cisco Meraki Load Balancer - F5 LTM/APM and WAF SD-WAN experience a plus Min 8+ years of Network Engineer experience supporting global network infrastructures Experience in working as part of a global support (follow the sun) model Cisco CCNP/CCIE and other industry standard networking certifications Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services. Expert level knowledge of troubleshooting, implementing, optimizing and testing of security technologies including VPN IPSEC/SSL, GRE and Load balancing Expert level of Knowledge for FTD/ASA packet capture and packet tracer analyses. Expert level for Wireshark and debugging reading skills. Extensive hands-on experience with: Cisco Firepower, ASA product families Cisco ISE VPN IPSEC/SSL, GRE technologies and firewall policies F5 Load balancers LTM/APM and WAF Cisco SD-WAN experience a plus Excellent verbal and written communication skills (English) Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties Excellent customer handling skills Ability to handle high pressure situations Can drive HCL’s value and its methodology CCIE CCIE Security F5-CSE 300-415 ENSDWI certification ITIL v4