Track Lead - Cisco Identity Services Engine (ISE)
India
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Job Description
Track Lead - Cisco Identity Services Engine (ISE)
Noida, Uttar Pradesh

Job Summary

Provide L3 operational support for Cisco FMC and FTD firewall infrastructure. Configure and manage Access Control Policies (ACP), NAT policies, security zones, objects, object groups, and platform settings. Troubleshoot complex firewall connectivity, application access, latency, packet-drop, and policy-related issues. Perform advanced troubleshooting using packet capture, connection events, logs, packet-tracer, CLI, and FMC analysis tools. Configure and troubleshoot Site-to-Site IPsec VPNs, including IKEv1/IKEv2 and associated encryption/authentication parameters. Support FTD High Availability environments and troubleshoot failover/synchronization issues. Manage routing on FTD, including static routes, OSPF, BGP, and related network connectivity. Perform firewall rule implementation, modification, validation, recertification, and cleanup based on approved security requirements. Manage and troubleshoot Intrusion Prevention (IPS), URL filtering, application control, security intelligence, and malware-related policies, where deployed. Handle critical P1/P2 incidents, participate in major incident bridges, and drive technical resolution. Perform Root Cause Analysis (RCA) for critical and recurring firewall incidents. Execute firewall upgrades, patches, migrations, configuration changes, and post-change validation. Support FMC/FTD backup, restore, configuration management, and disaster-recovery activities. Coordinate with Network, Security, Application, Cloud, ISP, and vendor/OEM teams for complex issue resolution. Work with Cisco TAC for advanced product-level troubleshooting when required. Support vulnerability remediation and firewall configuration-hardening activities. Review firewall health, events, capacity, performance, and operational alerts. Mentor L1/L2 engineers and provide technical guidance for escalated incidents. Maintain technical documentation, SOPs, runbooks, network/security diagrams, and knowledge articles. Follow Incident, Change, Problem, Configuration, Security, and Compliance Management processes. Participate in 24x7 rotational/on-call support for critical Network Security infrastructure.

Key Responsibilities

Provide L3 operational support for Cisco FMC and FTD firewall infrastructure. Configure and manage Access Control Policies (ACP), NAT policies, security zones, objects, object groups, and platform settings. Troubleshoot complex firewall connectivity, application access, latency, packet-drop, and policy-related issues. Perform advanced troubleshooting using packet capture, connection events, logs, packet-tracer, CLI, and FMC analysis tools. Configure and troubleshoot Site-to-Site IPsec VPNs, including IKEv1/IKEv2 and associated encryption/authentication parameters. Support FTD High Availability environments and troubleshoot failover/synchronization issues. Manage routing on FTD, including static routes, OSPF, BGP, and related network connectivity. Perform firewall rule implementation, modification, validation, recertification, and cleanup based on approved security requirements. Manage and troubleshoot Intrusion Prevention (IPS), URL filtering, application control, security intelligence, and malware-related policies, where deployed. Handle critical P1/P2 incidents, participate in major incident bridges, and drive technical resolution. Perform Root Cause Analysis (RCA) for critical and recurring firewall incidents. Execute firewall upgrades, patches, migrations, configuration changes, and post-change validation. Support FMC/FTD backup, restore, configuration management, and disaster-recovery activities. Coordinate with Network, Security, Application, Cloud, ISP, and vendor/OEM teams for complex issue resolution. Work with Cisco TAC for advanced product-level troubleshooting when required. Support vulnerability remediation and firewall configuration-hardening activities. Review firewall health, events, capacity, performance, and operational alerts. Mentor L1/L2 engineers and provide technical guidance for escalated incidents. Maintain technical documentation, SOPs, runbooks, network/security diagrams, and knowledge articles. Follow Incident, Change, Problem, Configuration, Security, and Compliance Management processes. Participate in 24x7 rotational/on-call support for critical Network Security infrastructure.

Skill Requirements

Provide L3 operational support for Cisco FMC and FTD firewall infrastructure. Configure and manage Access Control Policies (ACP), NAT policies, security zones, objects, object groups, and platform settings. Troubleshoot complex firewall connectivity, application access, latency, packet-drop, and policy-related issues. Perform advanced troubleshooting using packet capture, connection events, logs, packet-tracer, CLI, and FMC analysis tools. Configure and troubleshoot Site-to-Site IPsec VPNs, including IKEv1/IKEv2 and associated encryption/authentication parameters. Support FTD High Availability environments and troubleshoot failover/synchronization issues. Manage routing on FTD, including static routes, OSPF, BGP, and related network connectivity. Perform firewall rule implementation, modification, validation, recertification, and cleanup based on approved security requirements. Manage and troubleshoot Intrusion Prevention (IPS), URL filtering, application control, security intelligence, and malware-related policies, where deployed. Handle critical P1/P2 incidents, participate in major incident bridges, and drive technical resolution. Perform Root Cause Analysis (RCA) for critical and recurring firewall incidents. Execute firewall upgrades, patches, migrations, configuration changes, and post-change validation. Support FMC/FTD backup, restore, configuration management, and disaster-recovery activities. Coordinate with Network, Security, Application, Cloud, ISP, and vendor/OEM teams for complex issue resolution. Work with Cisco TAC for advanced product-level troubleshooting when required. Support vulnerability remediation and firewall configuration-hardening activities. Review firewall health, events, capacity, performance, and operational alerts. Mentor L1/L2 engineers and provide technical guidance for escalated incidents. Maintain technical documentation, SOPs, runbooks, network/security diagrams, and knowledge articles. Follow Incident, Change, Problem, Configuration, Security, and Compliance Management processes. Participate in 24x7 rotational/on-call support for critical Network Security infrastructure.

Other Requirements

Provide L3 operational support for Cisco FMC and FTD firewall infrastructure. Configure and manage Access Control Policies (ACP), NAT policies, security zones, objects, object groups, and platform settings. Troubleshoot complex firewall connectivity, application access, latency, packet-drop, and policy-related issues. Perform advanced troubleshooting using packet capture, connection events, logs, packet-tracer, CLI, and FMC analysis tools. Configure and troubleshoot Site-to-Site IPsec VPNs, including IKEv1/IKEv2 and associated encryption/authentication parameters. Support FTD High Availability environments and troubleshoot failover/synchronization issues. Manage routing on FTD, including static routes, OSPF, BGP, and related network connectivity. Perform firewall rule implementation, modification, validation, recertification, and cleanup based on approved security requirements. Manage and troubleshoot Intrusion Prevention (IPS), URL filtering, application control, security intelligence, and malware-related policies, where deployed. Handle critical P1/P2 incidents, participate in major incident bridges, and drive technical resolution. Perform Root Cause Analysis (RCA) for critical and recurring firewall incidents. Execute firewall upgrades, patches, migrations, configuration changes, and post-change validation. Support FMC/FTD backup, restore, configuration management, and disaster-recovery activities. Coordinate with Network, Security, Application, Cloud, ISP, and vendor/OEM teams for complex issue resolution. Work with Cisco TAC for advanced product-level troubleshooting when required. Support vulnerability remediation and firewall configuration-hardening activities. Review firewall health, events, capacity, performance, and operational alerts. Mentor L1/L2 engineers and provide technical guidance for escalated incidents. Maintain technical documentation, SOPs, runbooks, network/security diagrams, and knowledge articles. Follow Incident, Change, Problem, Configuration, Security, and Compliance Management processes. Participate in 24x7 rotational/on-call support for critical Network Security infrastructure.
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HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.