Job Summary
CUCM upgrade Scope of work : 1. Project Coordination and Preparation Collaborate with various JPMC teams to gather all necessary information and requirements for CUCM upgrades and migrations. Ensure all migration prerequisites are completed and the environment is ready well before the scheduled migration dates. 2. Migration / Upgrade Preparation and Participation Actively participate in migration / Upgrade preparation activities, including attending daily migration sessions via persistent chat and conference calls. Stay engaged with project teams to address any pre-migration concerns or dependencies. 3. Migration and Upgrade Support ESXi upgrades followed by CUCM / CUC and UCCX Upgrades Provide comprehensive Day 1 and Day 2 support for all migrations and upgrades conducted over weekends. Offer technical assistance and troubleshooting during and immediately after migrations to ensure smooth transitions. 4. Issue Resolution and Ticket Management Address and resolve daily migration-related issues received via email or Persistent chat Follow up with clients to ensure proper requests are submitted through ServiceNow (SNOW) for all tasks performed. 5. Ongoing Support Deliver support for all migrations and upgrades, including post-migration monitoring and troubleshooting. ( Migrations / Upgrades will happen on weekends ) Provide on-call support for any issues raised during migrations, both during business hours and after hours, to ensure minimal disruption to operations. Number of devices in Scope : ( Cluster Consolidation and Migration + Upgrades)
Key Responsibilities
2. Analyze Client Requirements And Ensure The Support Team Effectively Utilizes On-Premise Cisco Collaboration Tools To Meet And Exceed Client Expectations.
3. Lead And Mentor The Project Team, Fostering Transparent Communication Regarding Project Goals And Leveraging On-Premise Cisco Collaboration Technologies To Achieve Them.
4. Drive Innovation In Process Development By Proposing New Ideas And Improvements Related To On-Premise Cisco Collaboration Solutions, Contributing To Overall Organizational Progress.
5. Provide Tailored Solutions Using On-Premise Cisco Collaboration Capabilities That Align With Customer Needs, Ultimately Leading To Enhanced Business Outcomes.
Skill Requirements
CUCM upgrade Scope of work : 1. Project Coordination and Preparation Collaborate with various JPMC teams to gather all necessary information and requirements for CUCM upgrades and migrations. Ensure all migration prerequisites are completed and the environment is ready well before the scheduled migration dates. 2. Migration / Upgrade Preparation and Participation Actively participate in migration / Upgrade preparation activities, including attending daily migration sessions via persistent chat and conference calls. Stay engaged with project teams to address any pre-migration concerns or dependencies. 3. Migration and Upgrade Support ESXi upgrades followed by CUCM / CUC and UCCX Upgrades Provide comprehensive Day 1 and Day 2 support for all migrations and upgrades conducted over weekends. Offer technical assistance and troubleshooting during and immediately after migrations to ensure smooth transitions. 4. Issue Resolution and Ticket Management Address and resolve daily migration-related issues received via email or Persistent chat Follow up with clients to ensure proper requests are submitted through ServiceNow (SNOW) for all tasks performed. 5. Ongoing Support Deliver support for all migrations and upgrades, including post-migration monitoring and troubleshooting. ( Migrations / Upgrades will happen on weekends ) Provide on-call support for any issues raised during migrations, both during business hours and after hours, to ensure minimal disruption to operations. Number of devices in Scope : ( Cluster Consolidation and Migration + Upgrades)
Other Requirements
CUCM upgrade Scope of work : 1. Project Coordination and Preparation Collaborate with various JPMC teams to gather all necessary information and requirements for CUCM upgrades and migrations. Ensure all migration prerequisites are completed and the environment is ready well before the scheduled migration dates. 2. Migration / Upgrade Preparation and Participation Actively participate in migration / Upgrade preparation activities, including attending daily migration sessions via persistent chat and conference calls. Stay engaged with project teams to address any pre-migration concerns or dependencies. 3. Migration and Upgrade Support ESXi upgrades followed by CUCM / CUC and UCCX Upgrades Provide comprehensive Day 1 and Day 2 support for all migrations and upgrades conducted over weekends. Offer technical assistance and troubleshooting during and immediately after migrations to ensure smooth transitions. 4. Issue Resolution and Ticket Management Address and resolve daily migration-related issues received via email or Persistent chat Follow up with clients to ensure proper requests are submitted through ServiceNow (SNOW) for all tasks performed. 5. Ongoing Support Deliver support for all migrations and upgrades, including post-migration monitoring and troubleshooting. ( Migrations / Upgrades will happen on weekends ) Provide on-call support for any issues raised during migrations, both during business hours and after hours, to ensure minimal disruption to operations. Number of devices in Scope : ( Cluster Consolidation and Migration + Upgrades)