Track Lead - Cisco Unified Communications
India
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Job Description
Track Lead - Cisco Unified Communications

Job Summary

The Track Lead for Support & Operations plays a critical role in managing operational efficiency and driving continuous improvement within the team. This position emphasizes problem-solving, adherence to client SLAs, and the empowerment of team members through effective leadership and communication. The Track Lead ensures that the support team meets client expectations while fostering a culture of innovation and excellence.

Key Responsibilities

1. Enhance Operational Efficiency By Implementing And Optimizing On-Premise Cisco Collaboration Systems, Ensuring Accurate Management Reporting And Streamlined Information Flow.
2. Analyze Client Requirements And Ensure The Support Team Effectively Utilizes On-Premise Cisco Collaboration Tools To Meet And Exceed Client Expectations.
3. Lead And Mentor The Project Team, Fostering Transparent Communication Regarding Project Goals And Leveraging On-Premise Cisco Collaboration Technologies To Achieve Them.
4. Drive Innovation In Process Development By Proposing New Ideas And Improvements Related To On-Premise Cisco Collaboration Solutions, Contributing To Overall Organizational Progress.
5. Provide Tailored Solutions Using On-Premise Cisco Collaboration Capabilities That Align With Customer Needs, Ultimately Leading To Enhanced Business Outcomes.

Skill Requirements

1. Proficient In On-Premise Cisco Collaboration Technologies.
2. Strong Problem-Solving Skills And The Ability To Analyze Client Requirements Effectively.
3. Excellent Leadership And Mentoring Abilities, With A Focus On Team Empowerment.
4. Solid Understanding Of Operational Management Principles And Continuous Improvement Methodologies.

Other Requirements

1. Optional But Valuable: Cisco Certified Network Associate (Ccna) Collaboration.
2. Optional But Valuable: Cisco Certified Network Professional (Ccnp) Collaboration
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.