Track Lead - Citrix Cloud
United States
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Job Description
Track Lead - Citrix Cloud

Job Summary

The Track Lead for Support & Operations plays a critical role in managing operational excellence within the Citrix Cloud environment. This position focuses on continuous improvement, problem-solving, and ensuring that client SLAs are met while empowering teams through effective leadership and communication. The role is pivotal in driving innovative solutions that enhance service delivery and operational efficiency.

Key Responsibilities

1. Enhance Operational Systems By Implementing Citrix Cloud Solutions To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes In Alignment With Organizational Goals.
2. Analyze Client Requirements And Ensure The Support Team Delivers Exceptional Service, Meeting Or Exceeding Client Expectations Through Effective Use Of Citrix Cloud Tools.
3. Lead And Mentor Project Teams By Fostering Transparent Communication Of Project Objectives, Utilizing Citrix Cloud Methodologies To Achieve Successful Outcomes.
4. Drive Innovation By Proposing And Implementing Process Improvements Within The Citrix Cloud Framework, Contributing To Overall Organizational Progress.
5. Develop And Implement Tailored Solutions Using Citrix Cloud Technologies To Address Customer Needs And Achieve Business Results Effectively.

Skill Requirements

1. Strong Understanding Of Citrix Cloud Technologies And Operational Management.
2. Proficiency In Developing And Implementing Operational Workflows And Reporting Systems.
3. Excellent Problem-Solving Abilities And Experience In Continuous Improvement Methodologies.
4. Strong Leadership And Team Management Skills With A Focus On Communication And Collaboration.
5. Ability To Analyze Client Needs And Translate Them Into Actionable Support Strategies.

Other Requirements

1. Citrix Certified Associate Virtualization (Cca-V) Is Optional But Valuable.
2. Itil Foundation Certification Is Recommended
Maximum Salary (US):  0
Minimum Salary (US):  0
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.