Job Summary

• Strong understanding on Citrix XenApp 6.5 and 7.x, Citrix Xendesktop 7.x
• Good Understanding of Citrix Provisioning Services PVS.
• How to install and upgrade PVS Servers, what is PVS boot process, and what services are required for PVS boot.
• Citrix Provisioning: How to update a vDisk – Versioning Method
• Strong understanding on Microsoft App-V
• Strong understanding on AppSense, FSLogix, UPM(any 1 is mandatory)
• String working knowledge of creation and update of Citrix OS images
• Strong understanding on Windows Server 2008, 2012, 2016, 2019.
• Strong understanding on Windows Desktop OS platform ( Win 7, Win 10) .
• Strong understanding of Types of Desktops hosted in Citrix Infra.
• Strong Working knowledge of Citrix Virtual Apps and Desktops and Troubleshooting.
• Strong knowledge in design, implementation, troubleshooting of Citrix Presentation Server, XenApp and Xendesktop. Have performed Citrix upgrade and farm migration from planning through implementation.
• Person should be working as an Individual Contributor helping the team to setup Citrix Environment with Best Practices.
• Expert on multiple versions of Citrix and strong experience of Citrix Secure gateway/Web Interface /NetScaler
• Strong understanding of Load Manager, Resource manager and installation manager.
• Printers Management in Citrix .(should have working experience of fixing printing issues)
• Citrix Patch Management and policies configuration.
• Strong knowledge in configuring Roaming profiles and Streaming profile configuration.
• Strong knowledge in Citrix Edge Sight, Citrix Director.
• Good troubleshooting skills in Citrix printers, profiles, resource managers thresholds, installation manager, Citrix Farm Configuration .
• Basic Windows Active Directory Administration
• Strong understanding on PowerShell, Bat scripts
• Perform daily health check of servers, VDIs & VDI core components
• Remediation of reported vulnerabilities as per the guidelines
• Working Knowledge with WEM.
• Working knowledge with Hypervisors such as VMware, Xenserver and HyperV
• Windows Patch Management in the VDI environment.
• Must have experience in creating and maintaining SOPs to run offshore operations
  
  
• Experience in handling Escalated issues including coordination with multiple teams and vendor
• (1.) To adhere to quality standards, regulatory requirements and company policies
• (2.) To provide support for on call escalations and doing incident & problem management
• (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team
• (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
• (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Key Responsibilities

• 12+ Years of experience in Citrix Administration with both XenApp and XenDesktop with multiple sites and farms.
• Open with 24/7 shift and good communication skills.
• Ability to work independently without intensive oversight must be a go-getter and take initiative finding ways to avoid problems proactively rather than just fixing them after the fact.
• Bachelor’s degree in Computer Science or Information Technology or a related discipline
• Coming from a Strong Troubleshooting background.

Skill Requirements

Professional Attributes: - Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24/7 shift 

Other Requirements