Track Lead - Citrix Virtual Desktops Essentials
India
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Job Description
Track Lead - Citrix Virtual Desktops Essentials
Mumbai, Maharashtra

Job Summary

The Track Lead for Support & Operations plays a critical role in managing operations with a strong focus on continuous improvement and effective problem-solving. This position is essential for ensuring that client SLAs are met and that teams are empowered through strong leadership and people management. The Track Lead will drive operational excellence and innovate processes that foster organizational growth.

Key Responsibilities

1. Optimize Business Processes By Utilizing Citrix Virtual Desktops Essentials To Enhance Operational Systems, Enabling Better Management Reporting And Streamlined Information Flow.
2. Analyze And Understand Client Requirements, Ensuring The Support Team Consistently Meets Or Exceeds Client Expectations And Service Level Agreements.
3. Lead And Mentor The Project Team In The Effective Use Of Citrix Virtual Desktops Essentials, Promoting Transparent Communication Of Project Goals And Fostering A Collaborative Work Environment.
4. Innovate And Implement New Ideas For Process Development Using Citrix Technologies, Driving Overall Organizational Progress And Efficiency.
5. Develop Tailored Solutions Utilizing Citrix Virtual Desktops Essentials To Address Customer Needs, Ensuring Alignment With The Operational Environment And Achieving Business Results.

Skill Requirements

1. In-Depth Knowledge Of Citrix Virtual Desktops Essentials
2. Strong Understanding Of Operational Management Principles
3. Proven Skills In Problem-Solving And Process Optimization
4. Excellent Communication And Team Leadership Abilities
5. Familiarity With Client Relationship Management

Other Requirements

1. Optional Certifications: Citrix Certified Associate � Virtualization (Cca-V) Or Citrix Certified Professional � Virtualization (Ccp-V) Are Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.