Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Enhance Operational Systems By Utilizing Palo Alto Tools To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes For Better Organizational Planning.
2. Collaborate With Clients To Thoroughly Understand Their Requirements, Ensuring The Support Team Meets Client Expectations Through Proactive Communication And Service Delivery.
3. Lead And Mentor The Project Team By Fostering A Culture Of Transparency, Clearly Communicating Project Goals, And Guiding Team Members In Their Professional Development.
4. Innovate And Implement New Ideas For Process Development Using Palo Alto Xsiam And Adem Digital Experience Monitor, Contributing To Overall Organizational Progress And Efficiency.
5. Provide Tailored Solutions Using Palo Alto Cortex And Sse To Address Customer Needs, Ensuring Alignment With Business Objectives And Driving Positive Outcomes.

Skill Requirements

1. In-Depth Knowledge Of Palo Alto Products, Including Palo Alto Xsiam And Adem Digital Experience Monitor.
2. Solid Understanding Of Operational Management Principles And Continuous Improvement Methodologies.
3. Strong Problem-Solving Abilities And Experience In Client Relationship Management.
4. Excellent Communication And Leadership Skills To Effectively Mentor And Guide Teams.

Other Requirements

1. Optional But Valuable Certifications In Palo Alto Networks Certified Network Security Engineer (Pcnse) Or Similar