Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Enhance Operational Systems By Implementing Itil Best Practices And Optimizing Incident Management Processes Using Tools Like Bmc Remedy And Servicenow, Thereby Improving Management Reporting And Information Flow.
2. Analyze Client Requirements And Ensure The Support Team Meets Service Level Agreements Through Effective Use Of Itil Frameworks And Tools, Driving Accountability And High-Quality Service Delivery.
3. Lead And Mentor The Project Team In Critical Incident Management Practices, Ensuring Clear Communication Of Project Goals And Fostering A Culture Of Continuous Improvement.
4. Drive Innovation By Identifying And Proposing New Ideas For Process Development, Leveraging Automation Tools To Enhance Operational Efficiency And Overall Organizational Progress.
5. Develop And Implement Tailored Solutions That Address Customer Needs Within The Operational Environment While Ensuring Alignment With Business Objectives And Driving Positive Business Results.

Skill Requirements

1. Proficient In Critical Incident Management And Itil Methodologies.
2. Strong Knowledge Of Tools Such As Servicenow, Bmc Remedy, And Ca Service Desk.
3. Excellent Problem-Solving Skills And Ability To Drive Process Improvements.
4. Strong Leadership And Team Management Capabilities.
5. Familiarity With Automation Tools And Their Application In Operational Processes.

Other Requirements

1. Itil Certification Is Required.
2. Servicenow Or Bmc Remedy Certifications Are Optional But Valuable