Track Lead - Data Loss Prevention,Palo Alto Firewalls
India
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Job Description
Track Lead - Data Loss Prevention,Palo Alto Firewalls
Chennai, Tamil Nadu

Job Summary

L3 Aurascape DLP Tool Management Engineer / SME

Role Summary 

The L3 Aurascape DLP Tool Management Engineer / SME is the highest technical support role for the Aurascape AI DLP platform and serves as the senior operational SME for platform administration, advanced troubleshooting, customer-facing technical support, and service stability. 

The role is responsible for platform management, escalated incident handling, policy and configuration troubleshooting, AI-tools DLP testing, documentation, reporting, vendor coordination, and periodic risk and gap assessments. 

The role also interfaces with the Service Delivery Manager and customer stakeholders as the technical SME for Aurascape DLP coverage.

Key Responsibilities

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Skill Requirements

Role 

L3 Aurascape DLP Tool Management Engineer / SME 

Role Summary 

Senior technical SME responsible for Aurascape platform operations, escalated incident support, policy/configuration troubleshooting, health checks, documentation, reporting, vendor coordination, and customer technical engagement. 

Must-Have Experience 

10+ years of hands-on experience managing/supporting cyber or DLP tools in enterprise support environments. 

Core Skills 

DLP operations, incident support, policy troubleshooting, endpoint triage (Windows / Mac), documentation, reporting, vendor management. 

Scope Type 

Operational support / L3 SME role; not a platform architecture design role. 

 

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.