Track Lead - Data Loss Prevention,Palo Alto Firewalls
India
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Job Description
Track Lead - Data Loss Prevention,Palo Alto Firewalls
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The Track Lead for Support & Operations plays a pivotal role in managing operational efficiencies and driving continuous improvement initiatives. This position focuses on problem-solving, meeting client service level agreements (SLAs), and empowering teams through effective management. The ideal candidate will leverage expertise in Zscaler and Palo Alto technologies to enhance service delivery and optimize processes to achieve organizational objectives.

  • Strong communication and stakeholder management
  • Ability to work in high-pressure environments (P1 incidents)
  • Ownership mindset and proactive problem-solving

Key Responsibilities

1. Enhance Operational Systems By Utilizing Zscaler And Palo Alto Solutions To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes, Supporting Organizational Planning.
2. Analyze Client Requirements And Ensure The Support Team Meets Client Expectations By Implementing Best Practices In Zscaler Dlp, Casb, And Sse Frameworks.
3. Lead And Mentor The Project Team By Facilitating Transparent Communication Of Project Goals And Performance Expectations, Promoting A Culture Of Collaboration And Accountability.
4. Drive Innovation In Process Development By Integrating New Ideas And Technologies Within The Zscaler And Palo Alto Environments To Enhance Overall Organizational Progress.
5. Provide Tailored Solutions Aligned With Client Needs, Utilizing Zscaler And Palo Alto Capabilities To Deliver Impactful Business Results.

: Zscaler

Skill Requirements

1. In-Depth Knowledge Of Zscaler, Palo Alto, Dlp, Casb, And Sse Technologies
2. Strong Problem-Solving Skills With A Focus On Operational Management
3. Excellent Communication And Leadership Abilities
4. Proven Ability To Implement Process Improvements And Performance Metrics

  • Zscaler Certified (ZCCP / ZCCA / ZCCSE)
  • Palo Alto Certifications (PCNSE / PCNSA)
  • CCNP Security (optional but advantageous)

Other Requirements

1. Optional But Valuable: Zscaler Certified Associate (Zca) Or Palo Alto Networks Certified Cybersecurity Associate (Pccsa) Certifications

  • Ability to independently handle critical production issues
  • Drive continuous improvement and optimization
  • Act as Subject Matter Expert (SME) for Zscaler and GlobalProtect technologies
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.