Track Lead - Desk Side Services, AMT Asset Management Software
India
Apply now
Job Description
Track Lead - Desk Side Services, AMT Asset Management Software

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Optimize Asset Management Systems Using Tools Like Cmdb And Servicenow To Enhance Reporting Capabilities And Streamline Information Flow, Ensuring Efficient Operational Processes.
2. Collaborate With Clients To Understand Their Requirements, Holding The Support Team Accountable For Meeting Service Level Agreements And Exceeding Client Expectations.
3. Lead And Mentor Project Teams By Facilitating Transparent Communication Of Project Goals And Performance Metrics, Fostering A Culture Of Accountability And Excellence.
4. Drive Innovation By Introducing New Ideas And Methodologies For Process Development, Utilizing Frameworks Such As Itil And Agile To Enhance Operational Effectiveness.
5. Analyze Customer Needs And Provide Tailored Asset Management Solutions That Align With Business Objectives, Ensuring Measurable Outcomes And Improved Service Delivery.

Skill Requirements

1. Strong Knowledge Of Asset Management Services And Operational Management Practices.
2. Proficient In Tools Such As Cmdb, Servicenow, And Itil Frameworks.
3. Excellent Problem-Solving Skills With A Focus On Continuous Improvement.
4. Strong Leadership And People Management Abilities To Mentor And Guide Teams.

Other Requirements

1. Itil Foundation Certification (Optional But Valuable).
2. Relevant Asset Management Certifications (Optional But Valuable)
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.