Job Summary

The Track Lead for Support & Operations plays a pivotal role in managing disaster recovery exercises and technology strategies. This position emphasizes operational excellence, continuous improvement, and effective team leadership to meet client SLAs and foster a culture of problem-solving and innovation.

Key Responsibilities

1. Lead Disaster Recovery Exercises By Developing And Implementing Comprehensive Management Strategies, Ensuring Alignment With Organizational Objectives And Enhancing Operational Readiness.
2. Analyze Client Requirements And Establish Clear Communication Channels To Ensure The Support Team Consistently Meets And Exceeds Client Expectations.
3. Mentor And Guide The Project Team, Fostering A Collaborative Environment With Transparent Communication Regarding Project Goals And Performance Metrics.
4. Drive Innovation By Identifying Opportunities For Process Improvement, Utilizing Best Practices In Disaster Recovery Technology Strategy To Enhance Operational Efficiency.
5. Develop Tailored Solutions That Address Customer Needs While Adhering To Regulatory And Environmental Constraints, Ultimately Leading To Improved Business Outcomes.

Skill Requirements

1. In-Depth Knowledge Of Disaster Recovery Exercise Management And Disaster Recovery Technology Strategy
2. Strong Understanding Of Operational Management Principles And Continuous Improvement Methodologies
3. Excellent Problem-Solving Skills And Ability To Implement Innovative Solutions
4. Proven Ability To Lead Teams Effectively And Mentor Team Members
5. Strong Communication And Interpersonal Skills To Collaborate With Clients And Stakeholders

Other Requirements

1. Optional But Valuable Certifications: Certified Business Continuity Professional (Cbcp), Itil Foundation Certification, Or Disaster Recovery Institute International (Drii) Certification