Job Summary

DR SME : GRC (Business Continuity & Disaster Recovery Lead) Seeking an experienced GRC – Business Continuity & Disaster Recovery (BCP/DR) Lead with 12+ years of expertise in designing, implementing, and managing enterprise-wide IT Service Continuity programs. The role is responsible for driving end-to-end disaster recovery strategy, governance, and compliance, ensuring resilience of critical business services through effective planning, testing, and execution of recovery processes. The candidate will lead Business Impact Assessments (BIA), develop and maintain Business Continuity and Disaster Recovery plans, and ensure readiness of IT infrastructure through regular testing, audits, and lifecycle management. This role acts as a key liaison across technology teams, business units, and audit stakeholders to ensure compliance with regulatory, security, and customer requirements. Key responsibilities include managing crisis response, overseeing DR solution design and testing, monitoring risks and compliance metrics, and reporting DR readiness to senior leadership. The role also involves driving transformation initiatives in Service Continuity, enhancing awareness across stakeholders, and ensuring adherence to privacy, security, and operational standards. The ideal candidate will have strong expertise in IT resilience, high availability architectures, backup and recovery strategies, and proven experience in leading continuity programs, governance forums, and cross-functional stakeholders within complex enterprise environments. Certifications such as CISA, CISM, or ISO 22301 are preferred.

Key Responsibilities

 Perform Business Impact Assessment (BIA) to understand and facilitate the IT Service Continuity requirement of customer • Spontaneous reaction towards a crisis event, notifying the required stakeholders and ensure Crisis response actions are taken • Work with the IT technical staff to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle • Act as liaison for auditing and examination of disaster recovery processes • Liaison with Technology teams to develop and maintain Disaster Recovery procedures and plans for the restoration of critical business applications in the event of failures • Collaborates with the businesses and other key stakeholders to build awareness around the IT Service Continuity/DR program • Reporting DR compliance (e.g. DR test results, deviations to DR readiness) to senior IT management • Act as representative for the IT Service Continuity function during internal and external audits • Oversee day-to-day functioning of the Service Continuity function • Ensure documentation of all procedures, frameworks, reporting related to service continuity and disaster recovery • Ensure adherence to all security and compliance requirements of the customer • Develop, maintain & review Service Continuity plan and processes to restore critical services and provide availability of people, technology and operations at pre-determined timeframes • Test the Service Continuity plan as per the agreed test frequency and resolve test issues in predefined timelines • Ensure continuity data is managed in accordance with customer’s Privacy and Records management requirements • Develop disaster recovery solution and recovery management approach • Perform periodic evaluation of DR site configurations & perform periodic reviews of DRPs • Ensure timely submission of deliverables • Monitor Service Continuity & DR specific risk & issues • Participate in Governance Meeting to update Status • Overall owner of Service Continuity & DR Transformation

Skill Requirements

Experience in handling the IT Service Continuity requirements, ITDR implementing and supporting infrastructure environments • Understanding of current recovery solutions, high availability architectures • Excellent in managing business continuity program life cycle plans and source deliverables (e.g., risk assessments, BIAs, continuity planning) • Experience in designing and administering Business Continuity and Disaster Recovery program in Technology organization. • Experience in conducting BIA and developing Business Continuity Plans • Expert understanding of IT Resilience, HA, DR test strategies, Backup/Recovery strategies, etc. • Experience in conducting IT Service Continuity and DR tests/ Drill • Ability to work effectively as a team leader, sharing responsibility, providing support, maintaining communication and updating client and leadership on status of assigned work • Experience on Business Continuity management to ensure that the disaster recovery (crisis management) and business continuity plans drive disaster recovery (DR) strategy and procedures. • Demonstrates good inter-personal skills, high standards of professional behavior in dealings with business customers, colleagues and staff • Good written and spoken communications skills • Excellent communication, Presentation and conflict management skills, Experience in managing IT projects with interdependencies and multiple stakeholders

Other Requirements

B.E/B.Tech CISA/ CISM certification, ISO 22301 preferre