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The Track Lead for Support & Operations plays a crucial role in managing operational efficiencies and driving continuous improvement within disaster recovery and business continuity processes. This position focuses on solving complex problems, ensuring adherence to client SLAs, and empowering teams through effective leadership and communication.
Key Responsibilities
1. Coordinate Disaster Recovery Exercises By Designing And Implementing Comprehensive Plans That Ensure Operational Readiness And Compliance With Business Continuity Protocols.
2. Manage Business Continuity Planning (Bcp) Exercises, Collaborating With Cross-Functional Teams To Assess Risks And Validate Recovery Strategies, Ensuring Alignment With Client Requirements.
3. Lead And Mentor The Project Team, Fostering An Environment Of Transparent Communication And Accountability To Achieve Project Milestones And Client Expectations.
4. Analyze Existing Operational Systems To Identify Areas For Improvement, Implementing Solutions That Streamline Information Flow And Optimize Business Processes For Enhanced Reporting And Planning.
5. Innovate And Introduce New Ideas For Process Development, Leveraging Industry Best Practices To Enhance Organizational Efficiency And Resilience.
Skill Requirements
1. Strong Understanding Of Disaster Recovery Exercise Coordination And Business Continuity Planning.
2. Proficient In Operational Management And Process Optimization Techniques.
3. Excellent Leadership And Team Management Skills, With A Focus On Communication And Accountability.
4. Ability To Analyze Complex Problems And Devise Effective Solutions To Meet Client Needs.
Other Requirements
1. Optional But Valuable Certifications: Certified Business Continuity Professional (Cbcp), Disaster Recovery Institute International (Drii) Certification
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23BenefitsAt HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svgIndustry-benchmarked compensationhttps://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svgBest-in-class healthcare benefitshttps://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svgPersonal time offhttps://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svgMaternity and paternity benefitshttps://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svgAccess to skills / higher education programs/resourceshttps://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svgDiscounts on products and services via Benefit Boxhttps://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svgParticipate in CSR programs and live life with a purposehttps://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svgOpportunities to grow and advance your careerNote: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
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