Job Summary

The Track Lead for Support & Operations plays a pivotal role in managing operational processes while focusing on continuous improvement and problem-solving. This position is essential for meeting client SLAs and fostering team empowerment through effective people management. The Track Lead will leverage Dynatrace, PowerShell, and Python to enhance operational efficiency and drive innovation within the organization.

Key Responsibilities

1. Utilize Dynatrace To Enhance Operational Systems, Facilitating Improved Management Reporting, Streamlining Information Flow, And Optimizing Business Processes For Effective Organizational Planning.
2. Apply Powershell Scripting To Automate Routine Tasks, Improve Efficiency, And Ensure The Support Team Meets Client Expectations Consistently.
3. Lead And Mentor The Project Team, Ensuring Transparent Communication Of Project Goals And Fostering A Collaborative Environment.
4. Drive Innovation By Introducing New Ideas For Process Development, Leveraging Python For Data Analysis And Operational Insights To Support Organizational Progress.
5. Analyze Client Requirements And Provide Tailored Solutions Using Dynatrace And Powershell, Ensuring Alignment With Customer Needs To Achieve Desired Business Results.

Skill Requirements

1. Proficiency In Dynatrace For Performance Monitoring And Operational Improvements.
2. Strong Knowledge Of Powershell For Task Automation And Process Optimization.
3. Experience With Python For Data Analysis And Insights Generation.
4. Excellent Problem-Solving Skills With A Focus On Continuous Improvement.
5. Strong Communication And Leadership Abilities In A Team Environment.

Other Requirements

1. Dynatrace Certified Associate (Optional But Valuable).
2. Microsoft Certified: Powershell For Windows Server (Optional But Valuable)