Job Summary

The Track Lead for Support & Operations plays a critical role in managing operational excellence by focusing on continuous improvement and effective problem-solving. This position is essential for ensuring that client SLAs are met while empowering teams through strategic leadership and innovative process enhancements. The Track Lead will oversee the integration of EMC Avamar and EMC Legato technologies to optimize operational workflows and deliver exceptional service to clients.

Key Responsibilities

1. Enhance Operational Systems By Leveraging Emc Avamar And Emc Legato To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes, Thereby Supporting Organizational Planning.
2. Analyze And Understand Client Requirements, Ensuring That The Support Team Consistently Meets Or Exceeds Client Expectations Through Effective Use Of Emc Data Domain Functionalities.
3. Lead And Mentor Project Teams, Fostering Transparent Communication Of Project Goals While Utilizing Emc Technologies To Drive Project Success.
4. Champion Innovation By Proposing And Implementing New Ideas And Process Improvements To Enhance Overall Organizational Progress Within The Support Operations Framework.
5. Deliver Tailored Solutions That Align With Customer Needs Using Emc Avamar And Emc Legato, Driving Business Results And Ensuring High Client Satisfaction.

Skill Requirements

1. Strong Proficiency In Emc Avamar And Emc Legato Technologies
2. Solid Understanding Of Operational Management Principles And Practices
3. Excellent Problem-Solving And Analytical Skills
4. Strong Leadership And Mentoring Abilities
5. Good Communication Skills For Effective Stakeholder Engagement

Other Requirements

1. Optional But Valuable: Emc Certified Technology Architect (Cta)
2. Optional But Valuable: Itil Foundation Certificatio