Track Lead - Fortinet, Palo Alto Firewall
India
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Job Description
Track Lead - Fortinet, Palo Alto Firewall
Chennai, Tamil Nadu

Job Summary

The Track Lead for Support & Operations plays a crucial role in managing operational processes while ensuring continuous improvement and effective problem-solving. This position is essential for meeting client SLAs and empowering teams through strategic management, fostering an environment conducive to innovation and excellence in service delivery.

Key Responsibilities

1. Enhance Operational Systems By Implementing Fortinet Tools And Techniques To Facilitate Improved Management Reporting, Optimize Business Processes, And Streamline Information Flow Within Perimeter Security Operations.
2. Analyze Client Requirements And Ensure The Support Team Effectively Meets Client Expectations By Implementing Tailored Security Solutions Using Fortinet Technologies.
3. Lead And Mentor The Project Team In Perimeter Security Operations, Ensuring Transparent Communication Of Project Goals And Fostering A Culture Of Accountability And Collaboration.
4. Drive Innovation By Identifying Opportunities For Process Development Within Security Operations, Leveraging Fortinet'S Capabilities To Enhance Overall Organizational Effectiveness.
5. Provide Strategic Solutions Aligned With Customer Needs In Perimeter Security Operations, Ensuring That Implemented Measures Lead To Significant Business Results And Enhanced Client Satisfaction.

Skill Requirements

1. Proficient In Fortinet Technologies And Perimeter Security Operations.
2. Strong Understanding Of Operational Management And Continuous Improvement Methodologies.
3. Excellent Problem-Solving And Analytical Skills.
4. Effective Communication And Leadership Capabilities.

Other Requirements

1. Relevant Certifications Such As Fortinet Certified Network Security Administrator (Fcnsa) Or Fortinet Certified Network Security Professional (Fcnsp) Are Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.