Job Summary
Key Responsibilities
2. To Monitor And Track Tickets/Change Requests And Manage Slas.
3. To Prepare And Submit Status Reports For Minimizing Exposure And Risks On The Project Or Closure Of Escalations
4. To Work Towards Continuous Improvement And Perform Root Cause Analysis On An Ongoing Basis.
Skill Requirements
Other Requirements
Key Responsibilities Order‑to‑Cash (SD) Delivery Configure and support Sales, Delivery, and Billing scenarios (standard, milestone/periodic, intercompany/third‑party, credit/debit memos, returns). Own pricing design: condition techniques, pricing procedures, access sequences, calculation/formula routines, scales, rebates/discounts/surcharges, copy controls. Lead billing/output management: invoice/credit note layout design (Adobe Forms/Smartforms), output determination (BRF+/NACE), invoice list & invoice consolidation, mailing/archiving, and e‑invoicing integrations (where applicable). Integration & Cross‑Module Collaborate with FICO on account determination, revenue recognition touchpoints, tax determination (country‑specific), and receivables/credit processes (FSCM/Dispute/Credit/Collections). Partner with SAP BRIM teams on touchpoints such as pricing alignment, billing handoffs, and consolidation strategies; familiarity with SOM/CC/CI flows is a strong plus. Coordinate with BCM/Multi‑Bank Connectivity teams for payment advice/clearing file flows that impact SD → AR. Quality, Testing & Cutovers Prepare functional specs, unit/SIT/UAT plans and datasets; triage defects, perform root‑cause analysis, and drive sign‑offs. Plan and execute cutovers (billing/output switches, number ranges, forms/transports), ensuring minimal disruption to month/quarter‑end cycles. Operations & Continuous Improvement Monitor mass processing (VF04, collective billing, background jobs), performance tuning for large‑volume billing, and output queues. Maintain master data governance touchpoints (customers/materials/partners/condition records), and data migration/MDM alignment. Document SOPs, KT artifacts, and support handover; contribute to automation/standardization backlog. Must‑Have Qualifications & Skills 5–10+ years of hands‑on SAP SD (S/4HANA preferred; strong ECC considered). Deep expertise in pricing conditions and pricing procedure design