Job Summary

The Track Lead in Support & Operations plays a crucial role in managing operational efficiencies while ensuring client satisfaction. This position focuses on continuous improvement and problem-solving, aimed at meeting client Service Level Agreements (SLAs) and empowering teams through effective leadership. The role is pivotal for driving innovation and streamlining processes to enhance overall organizational performance.

Key Responsibilities

1. Enhance Operational Systems By Optimizing Business Processes Using Redhat Linux And Netapp Technologies To Facilitate Improved Management Reporting And Streamline Information Flow.
2. Analyze Client Requirements And Ensure That The Support Team Meets Client Expectations Through Effective Communication And Operational Excellence In Azure Cloud Environments.
3. Lead And Mentor The Project Team, Fostering Transparent Communication Of Project Goals, And Leveraging Load Sharing Facility For Efficient Resource Management.
4. Drive Innovation By Proposing New Ideas For Process Development Using High Performance Computing (Hpc) Solutions That Contribute To Overall Organizational Progress.
5. Deliver Tailored Solutions That Align With Customer Needs By Utilizing Netapp And Redhat Linux Capabilities, Ultimately Leading To Measurable Business Results.

Skill Requirements

1. Proficient In Netapp And Redhat Linux With Solid Understanding Of Their Application In Operational Environments.
2. Familiarity With Azure Cloud Services And Their Integration In Support Operations.
3. Knowledge Of Load Sharing Facility For Managing Computational Workloads Effectively.
4. Strong Problem-Solving Skills With A Focus On Continuous Improvement Methodologies.
5. Excellent Leadership And Communication Skills To Mentor Teams And Manage Stakeholder Expectations.

Other Requirements

1. Optional But Valuable Certifications: Red Hat Certified Engineer (Rhce), Netapp Certified Data Administrator (Ncda), And Azure Solutions Architect Expert