Track Lead - IAM Project management
India
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Job Description
Track Lead - IAM Project management
Noida, Uttar Pradesh

Job Summary

Experienced in Transition and Transformation both. Handling Avaya to AWS(Cloud) Transition project for Ascension Customer.EC2 Instance creation, adding existing Avaya call flow in AWS environment, Adding India and Geo agents in AWS, CCP Link creation, Training for Agents URL Testing Session to agents and supervisor for training &UAT; (Test CCP Link, CTI URL for SNOW). Need to coordinate with Ascension Telecom team route the calls to New HCL US AWS DID . Proven track record of delivering projects on time and within budget while enhancing operational efficiency and stakeholder satisfaction. Making burndown chart and delivery services to Ascension customer. Working on normal and Contingency PRF. Handling OMC readiness Coordinating with Delivery and GIT team for end-to-end delivery. Raised PR/PO. Working on Branding part Raised PR/PO. Working on Branding part. Prepare RAID Tracker, Project Planning: Develop project schedules, budgets, and resource plans; monitor progress and implement Coordination & Communication: Act as the primary point of contact for customers and other teams; lead project meetings and manage team member expectations. Quality & Compliance: Ensure deliverables meet QMS requirements and follow engineering standards. Risk & Issue Management: Identify risks early, implement mitigation strategies, and resolve issues promptly. Reporting: Provide regular status updates, financial forecasts, and documentation for partners and customers. Weekly Status Report and Executive Summary to Customer and Stakeholder. CR Request to Change Management team if there is any change in delivery

Key Responsibilities

Quality & Compliance: Ensure deliverables meet QMS requirements and follow engineering standards. Risk & Issue Management: Identify risks early, implement mitigation strategies, and resolve issues promptly. Reporting: Provide regular status updates, financial forecasts, and documentation for partners and customers. Weekly Status Report and Executive Summary to Customer and Stakeholder. CR Request to Change Management team if there is any change in delivery

Skill Requirements

Handling Avaya to AWS(Cloud) Transition project for Ascension Customer.EC2 Instance creation, adding existing Avaya call flow in AWS environment, Adding India and Geo agents in AWS, CCP Link creation, Training for Agents URL Testing Session to agents and supervisor for training &UAT; (Test CCP Link, CTI URL for SNOW). Need to coordinate with Ascension Telecom team route the calls to New HCL US AWS DID

Other Requirements

 Handling Avaya to AWS(Cloud) Transition project for Ascension Customer.EC2 Instance creation, adding existing Avaya call flow in AWS environment, Adding India and Geo agents in AWS, CCP Link creation, Training for Agents URL Testing Session to agents and supervisor for training &UAT; (Test CCP Link, CTI URL for SNOW). Need to coordinate with Ascension Telecom team route the calls to New HCL US AWS DID
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.