Track Lead - IBM FlashSytem Storage, Cisco Switch
United Kingdom
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Job Description
Track Lead - IBM FlashSytem Storage, Cisco Switch
City Of Southampton (b), England

Job Summary

The Track Lead for Support and Operations is pivotal in driving operational excellence and continuous improvement within the organization. This role focuses on optimizing processes, ensuring client satisfaction, and empowering teams through effective leadership. The Track Lead plays a crucial role in aligning operational strategies with business objectives, fostering innovation, and maintaining high standards of service delivery.

Key Responsibilities

1. Enhance Operational Systems By Implementing Best Practices In Cisco Switch Management And Ibm Flash System Storage To Facilitate Improved Management Reporting And Streamline Information Flow.
2. Analyze Client Requirements And Ensure The Support Team Delivers Exceptional Service, Meeting And Exceeding Client Slas Through Effective Problem-Solving And Operational Oversight.
3. Lead And Mentor The Project Team, Ensuring Transparent Communication Of Project Goals And Fostering A Collaborative Environment For Continuous Improvement.
4. Drive Innovation By Identifying And Proposing New Ideas For Process Development, Leveraging Cisco Technologies To Enhance Operational Efficiencies And Overall Organizational Progress.
5. Provide Tailored Solutions That Meet Customer Needs, Utilizing Expertise In Cisco Switch And Ibm Flash System Storage To Achieve Desired Business Outcomes.

Skill Requirements

1. Proficient In Cisco Switch Configuration And Management
2. Strong Knowledge Of Ibm Flash System Storage Solutions
3. Solid Understanding Of Operational Management Principles
4. Excellent Problem-Solving And Analytical Skills
5. Effective Leadership And Team Management Capabilities

Other Requirements

1. Optional Certifications: Cisco Certified Network Associate (Ccna), Ibm Certified Specialist Flashsystem
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.