Job Summary

Enterprise Architect Servers / Storage / Tools / Databases / Networks

The Track Lead in Support & Operations plays a crucial role in managing operational activities with a strong focus on continuous improvement and effective problem-solving. This position is essential for ensuring that client Service Level Agreements (SLAs) are met while empowering teams to excel through effective leadership and communication.

Key Responsibilities

1. Enhance Operational Systems Using Ibm Tsm And Emc Data Domain To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes, Contributing To Effective Organizational Planning.
2. Understand And Analyze Client Requirements, Ensuring That The Support Team Delivers Services Aligned With Client Expectations And Slas.
3. Lead And Mentor The Project Team, Ensuring Transparent Communication Of Project Goals And Fostering A Culture Of Collaboration And Accountability.
4. Drive Innovation By Proposing New Ideas And Methodologies For Process Development, Thereby Promoting Overall Organizational Progress.
5. Provide Tailored Solutions Using Ibm Tsm And Emc Data Domain To Meet Customer Needs, Ensuring That Deliverables Lead To Positive Business Outcomes.

Skill Requirements

1. Proficient In Ibm Tsm And Emc Data Domain With A Solid Understanding Of Operational Management.
2. Strong Problem-Solving And Critical Thinking Skills To Enhance Business Processes.
3. Excellent Communication And Leadership Abilities To Mentor And Guide Teams Effectively.
4. In-Depth Knowledge Of Client Service Management And Sla Adherence.

Other Requirements

1. Itil Foundation Certification Is Optional But Valuable For This Role