Job Summary
Job Description : SNOW functional consultant ITOM
Job Role : Track Lead - IT Operations Management, RESTful API, Angular
Strong understanding of ITSM best-practice processes, with Configuration Management and Asset Management experience • Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment • Experience leading technical functional discussions to implement Asset & Configuration modules in ITSM Tools • Minimum of 5 years of relevant recent experience in ITOM functional consultancy • Design common service data model (CSDM) concepts to maintain the data integrity between CMDB and AMDB as required. • Analyze the different CI and data sources (with Discovery, procurement system etc) and establish process and solution for maintaining data integrity coming from multiple sources • Can accurately define a client issue and can interpret and document a resolution based on deep product knowledge shared by technical architect. • Work with technical architect to understand the related technical requirements and capture configuration data and document functional specifications, test cases and solutions. • Service Now ITOM Solution, design and process experience required. • Participate in Configuration Management meetings and Story Time where appropriate • Minimum of 10+ years of experience with CMDB/Discovery/Service Mapping/ITOM solutioning/CMDB Health Dashboards. • Minimum of 5+year experience with ServiceNow Discovery • Have strong ITOM functional knowledge. • Experience in IT Asset Management Lifecycle processes (including hardware and software) • Good interpersonal skills, including collaboration, communication, relationship building, and negotiation • Candidates with discovery and other ITOM certification will be preferred. Preferred Requirements • ITIL v3 Foundation certification • ITIL Intermediate • Asset CMDB Architecture solution experience • ServiceNow administration experience Keywords – Service Now CMDB/Discovery, Integration, Service Mapping,CSDM,CMDB Health Dashboard, IRE(Identification & Reconciliation Engine)
Key Responsibilities
Strong understanding of ITSM best-practice processes, with Configuration Management and Asset Management experience • Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment • Experience leading technical functional discussions to implement Asset & Configuration modules in ITSM Tools • Minimum of 5 years of relevant recent experience in ITOM functional consultancy • Design common service data model (CSDM) concepts to maintain the data integrity between CMDB and AMDB as required. • Analyze the different CI and data sources (with Discovery, procurement system etc) and establish process and solution for maintaining data integrity coming from multiple sources • Can accurately define a client issue and can interpret and document a resolution based on deep product knowledge shared by technical architect. • Work with technical architect to understand the related technical requirements and capture configuration data and document functional specifications, test cases and solutions. • Service Now ITOM Solution, design and process experience required. • Participate in Configuration Management meetings and Story Time where appropriate • Minimum of 10+ years of experience with CMDB/Discovery/Service Mapping/ITOM solutioning/CMDB Health Dashboards. • Minimum of 5+year experience with ServiceNow Discovery • Have strong ITOM functional knowledge. • Experience in IT Asset Management Lifecycle processes (including hardware and software) • Good interpersonal skills, including collaboration, communication, relationship building, and negotiation • Candidates with discovery and other ITOM certification will be preferred. Preferred Requirements • ITIL v3 Foundation certification • ITIL Intermediate • Asset CMDB Architecture solution experience • ServiceNow administration experience Keywords – Service Now CMDB/Discovery, Integration, Service Mapping,CSDM,CMDB Health Dashboard, IRE(Identification & Reconciliation Engine)
Skill Requirements
SNOW-IT Operations Management, RESTful API, Angular JS
Other Requirements
SNOW-IT Operations Management