Track Lead - IT Operations Management, RESTful API, Angular
United States
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Job Description
Track Lead - IT Operations Management, RESTful API, Angular
Others, Texas

Job Summary

Job Summary : Work4Flow - Sr Techinical Consultant - ServiceNow -US

Job Responsibilities : Work4Flow - Sr Techinical Consultant - ServiceNow -US • Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules. Minimum 4+ years Relevant ServiceNow Experience. S • Design functional solutions leveraging ServiceNow ITOM capabilities such as: o Discovery o Service Mapping o Event Management o CMDB (Configuration Management Database) o Orchestration (preferred) • Work closely with technical teams to ensure accurate implementation of requirements. • Define and maintain CMDB data model, governance, and best practices. • Conduct workshops, stakeholder meetings, and process discussions. • Provide functional guidance and solutions aligned with ITIL practices. • Assist in integration requirements between ServiceNow and other tools. • Prepare functional documentation, including: o Business requirement documents (BRD) o Functional specifications o Process flows • Support testing activities (UAT) and ensure quality deliverables. • Provide post-implementation support and continuous improvement recommendations. Required Skills & Qualifications: • Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management). • Good understanding of CMDB architecture and data governance. • Familiarity with ITIL processes (Incident, Change, Problem, Asset Management). • Ability to translate business requirements into functional designs. • Strong communication and stakeholder management skills. • Experience in conducting workshops and client interactions. • Knowledge of integrations (REST/SOAP APIs) is an advantage. • Analytical thinking and problem-solving skills. Preferred Qualifications: ServiceNow certifications such as: • Certified System Administrator (CSA) • Certified Implementation Specialist (Discovery, Service Mapping or DF ) • Experience working in Agile/Scrum environments.

 

Key Responsibilities

Job Summary : Work4Flow - Sr Techinical Consultant - ServiceNow -US

Job Responsibilities : Work4Flow - Sr Techinical Consultant - ServiceNow -US • Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules. Minimum 4+ years Relevant ServiceNow Experience. S • Design functional solutions leveraging ServiceNow ITOM capabilities such as: o Discovery o Service Mapping o Event Management o CMDB (Configuration Management Database) o Orchestration (preferred) • Work closely with technical teams to ensure accurate implementation of requirements. • Define and maintain CMDB data model, governance, and best practices. • Conduct workshops, stakeholder meetings, and process discussions. • Provide functional guidance and solutions aligned with ITIL practices. • Assist in integration requirements between ServiceNow and other tools. • Prepare functional documentation, including: o Business requirement documents (BRD) o Functional specifications o Process flows • Support testing activities (UAT) and ensure quality deliverables. • Provide post-implementation support and continuous improvement recommendations. Required Skills & Qualifications: • Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management). • Good understanding of CMDB architecture and data governance. • Familiarity with ITIL processes (Incident, Change, Problem, Asset Management). • Ability to translate business requirements into functional designs. • Strong communication and stakeholder management skills. • Experience in conducting workshops and client interactions. • Knowledge of integrations (REST/SOAP APIs) is an advantage. • Analytical thinking and problem-solving skills. Preferred Qualifications: ServiceNow certifications such as: • Certified System Administrator (CSA) • Certified Implementation Specialist (Discovery, Service Mapping or DF ) • Experience working in Agile/Scrum environments.

Skill Requirements

Skill Requirement : Work4Flow - Sr Techinical Consultant - ServiceNow -US • Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules. Minimum 4+ years Relevant ServiceNow Experience. S • Design functional solutions leveraging ServiceNow ITOM capabilities such as: o Discovery o Service Mapping o Event Management o CMDB (Configuration Management Database) o Orchestration (preferred) • Work closely with technical teams to ensure accurate implementation of requirements. • Define and maintain CMDB data model, governance, and best practices. • Conduct workshops, stakeholder meetings, and process discussions. • Provide functional guidance and solutions aligned with ITIL practices. • Assist in integration requirements between ServiceNow and other tools. • Prepare functional documentation, including: o Business requirement documents (BRD) o Functional specifications o Process flows • Support testing activities (UAT) and ensure quality deliverables. • Provide post-implementation support and continuous improvement recommendations. Required Skills & Qualifications: • Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management). • Good understanding of CMDB architecture and data governance. • Familiarity with ITIL processes (Incident, Change, Problem, Asset Management). • Ability to translate business requirements into functional designs. • Strong communication and stakeholder management skills. • Experience in conducting workshops and client interactions. • Knowledge of integrations (REST/SOAP APIs) is an advantage. • Analytical thinking and problem-solving skills. Preferred Qualifications: ServiceNow certifications such as: • Certified System Administrator (CSA) • Certified Implementation Specialist (Discovery, Service Mapping or DF ) • Experience working in Agile/Scrum environments.

Other Requirements

Other Requirement : Work4Flow - Sr Techinical Consultant - ServiceNow -US
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.