Track Lead - Identity Management
United States
Apply now
Job Description
Track Lead - Identity Management
Santa Clara, California

Job Summary

The Track Lead for Support & Operations plays a pivotal role in enhancing operational efficiency through effective identity management and CyberArk PAM solutions. This position emphasizes continuous improvement, problem-solving, and meeting client Service Level Agreements (SLAs), while empowering teams through strong leadership and communication. The Track Lead will drive innovation and ensure the support team consistently meets and exceeds client expectations.

Key Responsibilities

1. Lead And Optimize Identity Management Operations Using Cyberark Pam Tools, Ensuring Seamless Integration And Functionality Of Vault, Pvwa, Cpm, And Psm To Enhance Operational Reporting And Streamline Processes.
2. Collaborate With Clients To Thoroughly Understand Their Requirements And Ensure The Support Team Delivers Solutions That Consistently Meet Or Exceed Client Expectations.
3. Mentor And Guide Project Teams On Best Practices In Identity Management, Fostering Open Communication Regarding Project Goals And Progress.
4. Drive Innovation In Operational Processes By Identifying And Implementing New Ideas That Enhance Efficiency And Contribute To Organizational Growth.
5. Provide Tailored Solutions Leveraging Cyberark Pam Technologies To Address Customer Needs Effectively, Ensuring Alignment With Business Objectives And Delivering Measurable Results.

Skill Requirements

1. Proficient In Identity Management Principles And Cyberark Pam (Vault, Pvwa, Cpm, Psm).
2. Strong Problem-Solving Skills And Experience In Operational Management.
3. Excellent Communication And Team Leadership Abilities.
4. In-Depth Understanding Of Client Management And Sla Adherence.
5. Ability To Drive Process Innovation And Improvement.

Other Requirements

1. Cyberark Certified Administrator (Optional But Valuable).
2. Itil Foundation Certification (Optional But Valuable)
Maximum Salary (US): 
Minimum Salary (US): 
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.