Track Lead - Install Shield
India
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Job Description
Track Lead - Install Shield

Job Summary

The Track Lead in Support & Operations plays a pivotal role in ensuring seamless operations management, with a strong emphasis on continuous improvement and problem-solving. This position is responsible for meeting client SLAs and empowering teams through effective leadership and communication, ultimately driving organizational success and client satisfaction.

Key Responsibilities

1. Enhance Operational Systems By Utilizing Installshield To Streamline Software Deployment Processes, Optimize Reporting Mechanisms, And Improve Overall Efficiency In Management Reporting.
2. Analyze Client Requirements And Ensure The Support Team Meets Expectations By Developing Tailored Solutions Using Installshield For Application Packaging And Deployment.
3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals And Providing Guidance On Best Practices In Installshield Implementations.
4. Drive Innovation By Implementing New Ideas For Process Development, Leveraging Installshield To Automate Repetitive Tasks And Enhance Operational Workflows.
5. Deliver Effective Solutions That Align With Customer Needs By Utilizing Installshield To Create And Manage Installation Packages, Resulting In Improved Business Outcomes.

Skill Requirements

1. Proficient In Installshield For Application Packaging And Deployment
2. Strong Problem-Solving Skills With A Focus On Continuous Improvement
3. Excellent Leadership And Team Management Capabilities
4. Solid Understanding Of Operational Processes And Client Relationship Management
5. Effective Communication Skills For Transparent Project Management

Other Requirements

1. Optional But Valuable: Installshield Certified Professional Or Relevant Certifications In Software Deployment And Operations Management
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.