Track Lead - Knowledge Mgmt, ServiceNow
India
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Job Description
Track Lead - Knowledge Mgmt, ServiceNow
Chennai, Tamil Nadu

Job Summary

Job Summary : • Gather reporting requirements from stakeholders; translate business questions into measurable metrics and report specifications. • Develop and maintain recurring reports, dashboards, and scorecards (daily/weekly/monthly) with defined SLAs. • Validate data accuracy and completeness; perform reconciliations and investigate variances. • Automate report generation where possible; reduce manual effort and improve reliability. • Define and document metric definitions, data sources, business rules, and report logic. • Monitor report performance and usage; optimize refresh times and usability. • Support ad-hoc analyses, deep dives, and executive summaries as needed. • Partner with data engineering/IT to resolve data issues, improve pipelines, and implement new data sources. • Ensure compliance with data governance, access controls, and confidentiality requirements. • Provide training and support to users on report interpretation and self-service tools.

Job Responsibilities : • On-time delivery of recurring reports per agreed SLA. • Report accuracy and reconciliation pass rate; reduction in data defects over time. • Adoption/usage of dashboards (views, active users) and stakeholder satisfaction. • Reduction in manual effort through automation and standardization. • Time-to-deliver for ad-hoc requests and change requests. • Quality of documentation and metric definition governance.

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Key Responsibilities

Key Sourcing Information : NA

Skill Requirements

On-time delivery of recurring reports per agreed SLA. • Report accuracy and reconciliation pass rate; reduction in data defects over time. • Adoption/usage of dashboards (views, active users) and stakeholder satisfaction. • Reduction in manual effort through automation and standardization. • Time-to-deliver for ad-hoc requests and change requests. • Quality of documentation and metric definition governance.

Other Requirements

On-time delivery of recurring reports per agreed SLA. • Report accuracy and reconciliation pass rate; reduction in data defects over time. • Adoption/usage of dashboards (views, active users) and stakeholder satisfaction. • Reduction in manual effort through automation and standardization. • Time-to-deliver for ad-hoc requests and change requests. • Quality of documentation and metric definition governance. 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.