Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Optimize Operational Systems Using Itil Frameworks And Knowledge Management Principles To Enhance Management Reporting, Streamline Information Flow, And Support Strategic Organizational Planning.
2. Analyze Client Requirements And Ensure The Support Team Delivers Exceptional Service, Aligning Operations With Client Expectations And Slas.
3. Lead And Mentor Project Teams, Facilitating Transparent Communication And Alignment On Project Goals, Ensuring All Team Members Are Engaged And Informed.
4. Drive Innovation By Introducing New Ideas And Methodologies For Process Development, Contributing To Continuous Improvement Initiatives Across The Organization.
5. Develop And Implement Tailored Solutions That Address Customer Needs, Leveraging Tools Like Snow, Bmc Remedy, And Ca Service Desk To Achieve Impactful Business Results.

Skill Requirements

1. Strong Understanding Of Knowledge Management Concepts And Practices.
2. Proficiency In Itil Methodologies And Frameworks.
3. Experience With Snow Admin / Support, Bmc Remedy, And Ca Service Desk.
4. Ability To Lead Teams And Manage Projects Effectively.
5. Excellent Problem-Solving And Analytical Skills.

Other Requirements

1. Itil Certification Is Required.
2. Knowledge Management Certification Is Optional But Valuable