Track Lead - MDM Intune,Intune
India
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Job Description
Track Lead - MDM Intune,Intune
Bengaluru, Karnataka

Job Summary

Job Description (Supplier) – Workplace Management Operator (L2/L3) 

Windows 11 
Microsoft Intune 
Windows Autopilot 
Citrix VDI (Golden Image + VDA Updates) 
Change Management 

 

1) Service purpose 

An L2/L3 technical profile is required to operate the corporate workplace environment based exclusively on Windows 11, including physical endpoints managed with Microsoft Intune and Windows Autopilot, as well as virtual endpoints in a Citrix VDI environment. 

 

Key Responsibilities

2) Scope 

L2/L3 operations for Windows 11 endpoints (physical) managed by Intune 

Operations and troubleshooting of Windows Autopilot 

Operation of the Citrix VDI environment oriented to end users 

Golden Image maintenance and releases 

VDA updates/patching and post-change verification 

Change management (RFC/CAB), documentation, and coordination with IT teams 

3) Responsibilities / Main activities 

Skill Requirements

3) Responsibilities / Main activities 

A) Intune (Windows 11) 

Application deployment (Win32/MSI/Store), troubleshooting and remediation 

Management of waves/pilots, success tracking and conflict resolution 

Review of endpoint compliance and health 

B) Windows Autopilot 

Provisioning support: enrollment/registrations, profiles and error resolution 

Process optimization (improve success rate, reduce manual intervention) 

C) Citrix VDI (operations + image) 

Golden Image maintenance: patches, apps, configuration, validation and release 

VDA updates: planning, execution, compatibility and post-checks 

4) Mandatory requirements (Must Have) 

L2/L3 experience administering and troubleshooting Windows 11 

Hands-on experience with Microsoft Intune: application deployment 

Operational experience with Windows Autopilot (provisioning, troubleshooting) 

Experience in production Citrix VDI environments 

Experience maintaining a Golden Image and controlled releases 

Experience executing VDA updates/patching and subsequent validation 

Ability to produce technical documentation and communicate clearly, as well as collaborate with other teams 

5) Desirable requirements (Nice to Have) 

PowerShell for automation, troubleshooting and evidence collection 

ITIL knowledge (Incidents/Problems/Changes) 

Experience with ring/wave deployments and rollback strategies 

Experience in application packaging (Win32) and deployment best practices 

6) Expected deliverables 

Catalog of managed applications (packages, detection, dependencies, troubleshooting) 

Autopilot procedures (onboarding, common errors, remediation) 

Golden Image release plans (tests, acceptance criteria, rollback) 

VDA update plans (compatibility, maintenance window, post-check) 

8) Operating model and coordination 

Interaction with Service Desk (L1), Security, Networks, Identity and the Platform/Infrastructure team 

Participation in planned change windows and post-implementation support 

Coordination for L3 escalations and communication of major incidents 

Other Requirements

Other Requirement : Microsoft Intune, Microsoft Systems Management Server (SMS), MS Enterprise Mobility Suite (EMS), Client Life Cycle Management (CLM)
Job Responsibilities : Microsoft Intune, Microsoft Systems Management Server (SMS), MS Enterprise Mobility Suite (EMS), Client Life Cycle Management (CLM)
Job Summary : Microsoft Intune, Microsoft Systems Management Server (SMS), MS Enterprise Mobility Suite (EMS), Client Life Cycle Management (CLM)
Skill Requirement : Microsoft Intune, Microsoft Systems Management Server (SMS), MS Enterprise Mobility Suite (EMS), Client Life Cycle Management (CLM)



 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.