Track Lead - MDM Intune,Intune
Bulgaria
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Job Description
Track Lead - MDM Intune,Intune
Sofia, Sofia City

Job Summary

Core Responsibilities • Provide L3 support and technical ownership for complex macOS incidents, recurring problems, service requests, and changes. • Administer, maintain, and optimize Jamf Pro and Microsoft Intune capabilities used for enterprise macOS management. • Design and support macOS enrollment, configuration profiles, compliance policies, security baselines, software distribution, patching, and OS upgrade processes. • Build and maintain automated application packaging and deployment workflows using AutoPkg, including recipe management, validation, testing, and controlled promotion. • Package, test, deploy, update, and retire macOS applications while maintaining dependable rollback and remediation procedures. • Perform advanced root-cause analysis across macOS, management agents, certificates, authentication, networking, security controls, and enterprise applications. • Develop and maintain shell scripts and automation to improve provisioning, compliance, inventory accuracy, remediation, and operational efficiency. • Support Apple Business Manager integration and automated device-enrollment workflows for corporate Mac devices. • Partner with endpoint security, identity, network, application, and workplace engineering teams to resolve cross-platform issues. • Own technical documentation, operational procedures, knowledge articles, support playbooks, and platform standards. • Provide technical guidance to L1/L2 teams, review escalations, conduct knowledge transfer, and improve first-time resolution. • Work with global teams and vendors while ensuring adherence to agreed SLAs, ITIL processes, security requirements, and change governance.

Key Responsibilities

ore Responsibilities • Provide L3 support and technical ownership for complex macOS incidents, recurring problems, service requests, and changes. • Administer, maintain, and optimize Jamf Pro and Microsoft Intune capabilities used for enterprise macOS management. • Design and support macOS enrollment, configuration profiles, compliance policies, security baselines, software distribution, patching, and OS upgrade processes. • Build and maintain automated application packaging and deployment workflows using AutoPkg, including recipe management, validation, testing, and controlled promotion. • Package, test, deploy, update, and retire macOS applications while maintaining dependable rollback and remediation procedures. • Perform advanced root-cause analysis across macOS, management agents, certificates, authentication, networking, security controls, and enterprise applications. • Develop and maintain shell scripts and automation to improve provisioning, compliance, inventory accuracy, remediation, and operational efficiency. • Support Apple Business Manager integration and automated device-enrollment workflows for corporate Mac devices. • Partner with endpoint security, identity, network, application, and workplace engineering teams to resolve cross-platform issues. • Own technical documentation, operational procedures, knowledge articles, support playbooks, and platform standards. • Provide technical guidance to L1/L2 teams, review escalations, conduct knowledge transfer, and improve first-time resolution. • Work with global teams and vendors while ensuring adherence to agreed SLAs, ITIL processes, security requirements, and change governance.

Skill Requirements

Mandatory Technical Skills • 8–12 years of overall experience in enterprise endpoint engineering/support, with strong hands-on experience supporting macOS at L3 or SME level. • Strong administration and troubleshooting experience with Jamf Pro for macOS device management. • Working knowledge of Microsoft Intune for macOS, including enrollment, configuration, compliance, application deployment, and troubleshooting. • Hands-on experience with AutoPkg for automated macOS application packaging and update workflows. • Strong knowledge of macOS architecture, installation, configuration, patching, upgrades, recovery, logs, profiles, permissions, FileVault, and system extensions. • Experience with macOS software packaging and deployment formats such as PKG and DMG, including pre-install/post-install scripting and validation. • Proficiency in shell scripting, preferably Bash or zsh, for automation, diagnostics, and remediation. • Knowledge of Apple Business Manager, Automated Device Enrollment, certificates, and enterprise identity integration. • Experience troubleshooting security, compliance, authentication, VPN, network, and enterprise application issues on macOS. • Strong incident, problem, change, and release-management discipline in a large enterprise environment

Other Requirements

Mandatory Technical Skills • 8–12 years of overall experience in enterprise endpoint engineering/support, with strong hands-on experience supporting macOS at L3 or SME level. • Strong administration and troubleshooting experience with Jamf Pro for macOS device management. • Working knowledge of Microsoft Intune for macOS, including enrollment, configuration, compliance, application deployment, and troubleshooting. • Hands-on experience with AutoPkg for automated macOS application packaging and update workflows. • Strong knowledge of macOS architecture, installation, configuration, patching, upgrades, recovery, logs, profiles, permissions, FileVault, and system extensions. • Experience with macOS software packaging and deployment formats such as PKG and DMG, including pre-install/post-install scripting and validation. • Proficiency in shell scripting, preferably Bash or zsh, for automation, diagnostics, and remediation. • Knowledge of Apple Business Manager, Automated Device Enrollment, certificates, and enterprise identity integration. • Experience troubleshooting security, compliance, authentication, VPN, network, and enterprise application issues on macOS. • Strong incident, problem, change, and release-management discipline in a large enterprise environment.

 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.