Job Summary

Genesys SME Offshore L3 Telecom Voice

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Enhance Operational Systems By Leveraging Ms Teams And Sharepoint Online To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes For Effective Organizational Planning.
2. Collaborate With Clients To Understand Their Requirements, Ensuring That The Support Team Utilizes Microsoft Teams Ev To Meet And Exceed Client Expectations Consistently.
3. Lead And Mentor The Project Team By Utilizing Ms Teams For Transparent Communication Of Project Goals And Fostering A Collaborative Work Environment.
4. Drive Innovation By Proposing New Ideas For Process Development Using Ms Viva And Sharepoint Online, Contributing To Overall Organizational Progress And Efficiency.
5. Provide Tailored Solutions That Align With Customer Needs By Utilizing Microsoft Teams And Related Technologies, Leading To Measurable Business Results.

Skill Requirements

1. Proficient In Ms Teams And Microsoft Teams Ev.
2. Strong Knowledge Of Sharepoint Online And Ms Viva.
3. Excellent Problem-Solving And Operational Management Skills.
4. Ability To Lead Teams Effectively And Communicate Project Goals Clearly.

Other Requirements

1. Optional But Valuable Certifications: Microsoft Certified: Teams Administrator Associate, Microsoft Certified: Sharepoint Developer