Track Lead - Mainframe Automation Tools
United States
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Job Description
Track Lead - Mainframe Automation Tools

Job Summary

The Track Lead in Support & Operations will play a pivotal role in managing operational excellence, focusing on continuous improvement and problem-solving. This role is essential for meeting client SLAs while empowering teams through effective leadership and strategic guidance to enhance overall service delivery.

Key Responsibilities

1. Implement Mainframe Automation Solutions To Enhance Operational Systems, Facilitating Improved Management Reporting And Streamlining Information Flow To Optimize Business Processes.
2. Utilize Message Automation Tools To Ensure Timely Communication Of Updates And Status To Clients, Ensuring That The Support Team Consistently Meets Client Expectations.
3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals, Driving A Culture Of Accountability And Performance Excellence.
4. Drive Innovation By Introducing New Ideas And Methodologies For Process Development, Enhancing Organizational Efficiency And Effectiveness.
5. Analyze Client Requirements And Provide Tailored Solutions That Align With Customer Needs Within The Operational Environment, Leading To Improved Business Outcomes.

Skill Requirements

1. Proficient In Mainframe Automation Technologies And Tools
2. Strong Understanding Of Message Automation Processes
3. Excellent Problem-Solving And Analytical Skills
4. Proven Leadership Capabilities With A Focus On Team Empowerment
5. Effective Communication Skills For Stakeholder Management

Other Requirements

1. Optional But Valuable: Itil Foundation Certification
2. Optional But Valuable: Certified In Automation Anywhere Or Equivalent Automation Certificatio
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.