Track Lead - Mainframe Automation Tools
India
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Job Description
Track Lead - Mainframe Automation Tools

Job Summary

The Track Lead in Support & Operations will play a pivotal role in managing operational excellence, focusing on continuous improvement and problem-solving. This role is essential for meeting client SLAs while empowering teams through effective leadership and strategic guidance to enhance overall service delivery.

Key Responsibilities

1. Implement Mainframe Automation Solutions To Enhance Operational Systems, Facilitating Improved Management Reporting And Streamlining Information Flow To Optimize Business Processes.
2. Utilize Message Automation Tools To Ensure Timely Communication Of Updates And Status To Clients, Ensuring That The Support Team Consistently Meets Client Expectations.
3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals, Driving A Culture Of Accountability And Performance Excellence.
4. Drive Innovation By Introducing New Ideas And Methodologies For Process Development, Enhancing Organizational Efficiency And Effectiveness.
5. Analyze Client Requirements And Provide Tailored Solutions That Align With Customer Needs Within The Operational Environment, Leading To Improved Business Outcomes.

Skill Requirements

1. Proficient In Mainframe Automation Technologies And Tools
2. Strong Understanding Of Message Automation Processes
3. Excellent Problem-Solving And Analytical Skills
4. Proven Leadership Capabilities With A Focus On Team Empowerment
5. Effective Communication Skills For Stakeholder Management

Other Requirements

1. Optional But Valuable: Itil Foundation Certification
2. Optional But Valuable: Certified In Automation Anywhere Or Equivalent Automation Certificatio
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.