Track Lead - Microsoft 365 Administration
India
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Job Description
Track Lead - Microsoft 365 Administration

Job Summary

The Track Lead in Support & Operations plays a pivotal role in managing operations with a focus on continuous improvement, effective problem-solving, and delivering on client Service Level Agreements (SLAs). This position empowers teams through effective people management and drives operational excellence by optimizing processes and enhancing reporting systems.

Key Responsibilities

1. Oversee O365 Administration By Enhancing Operational Systems That Facilitate Improved Management Reporting, Streamline Information Flow, And Optimize Business Processes To Support Organizational Planning.
2. Analyze Client Requirements And Ensure The Support Team Meets Or Exceeds Client Expectations In O365 Service Delivery.
3. Lead And Mentor The Project Team, Fostering Transparent Communication Of Project Goals And Aligning Team Efforts With Client Objectives.
4. Drive Innovation In O365 Processes By Introducing New Ideas And Methodologies For Continuous Improvement And Organizational Progress.
5. Develop Tailored Solutions That Address Customer Needs Within The O365 Environment, Ensuring Alignment With Business Outcomes.

Skill Requirements

1. Proficient In O365 Administration With A Solid Understanding Of Its Tools And Functionalities.
2. Strong Problem-Solving Skills And Ability To Implement Process Optimization Strategies.
3. Excellent Leadership And Mentoring Capabilities To Empower Team Members.
4. Effective Communication Skills To Ensure Transparent Interaction With Clients And Team Members.

Other Requirements

1. Optional But Valuable Certifications: Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Security, Compliance, And Identity Fundamentals
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.