Track Lead - Microsoft 365 Administration
India
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Job Description
Track Lead - Microsoft 365 Administration
Sholinganallur, Tamil Nadu

Job Summary

Job Description – Adobe Application Support Engineer (L3) Role Summary The Adobe Application Support Engineer (L3) is responsible for advanced administration, operational support, and governance of Adobe enterprise applications. The role ensures license compliance, incident resolution within defined SLAs, vendor coordination, deployment approvals, and support for audits and change governance. This position acts as a key technical escalation point and stakeholder interface for Adobe application services. ________________________________________ Roles & Responsibilities Adobe Administration & License Management • Perform license assignment, reallocation, and recovery as per entitlement and usage requirements • Manage users and groups within the Adobe Admin Console • Coordinate with procurement teams to ensure timely license availability and renewals • Support audit and compliance reviews related to Adobe licensing and usage ________________________________________ Incident & Service Request Management • Handle Adobe related incidents and service requests through the Service Desk • Perform issue triage, investigation, and resolution within defined SLA timelines • Escalate unresolved or complex issues to Adobe Vendor Support when required • Create, track, and manage cases with Adobe Support through to closure ________________________________________ Application Support & Operations • Provide installation and uninstallation support for Adobe applications • Support version management, upgrades, and compatibility validation • Resolve issues related to Adobe ID and Enterprise ID authentication/login • Provide operational support for Adobe Acrobat Pro and Adobe Reader • Assist with application updates, patches, and hotfix deployments ________________________________________ Deployment & Endpoint Coordination • Support managed deployments via approved software distribution tools • Review and approve software deployments initiated by deployment/vendor teams • Coordinate with EUC / Desktop teams for OS level dependencies and endpoint issues • Support planned Adobe application upgrades and service changes ________________________________________ Change, Governance & Vendor Communication • Participate in CAB meetings and change governance processes • Support implementation of approved changes and upgrades • Provide stakeholder communication on vendor driven changes, updates, or outages • Monitor Adobe service advisories, alerts, and known outages and communicate impacts ________________________________________ Service Improvement & Reporting • Identify recurring issues, trend patterns, and risk areas • Maintain continuous knowledge updates based on incident trends and RCA outcomes • Track and report SLA and KPI performance for Adobe application support • Contribute to operational improvements and service stability initiatives ________________________________________ Key Skills & Competencies • Adobe Admin Console (User, Group, and License Management) • L3 Application Support and Incident Management • Vendor Coordination and Escalation Handling • Change & Release Governance • Stakeholder Communication • SLA / KPI Tracking and Reporting

Key Responsibilities

Job Description – Adobe Application Support Engineer (L3) Role Summary The Adobe Application Support Engineer (L3) is responsible for advanced administration, operational support, and governance of Adobe enterprise applications. The role ensures license compliance, incident resolution within defined SLAs, vendor coordination, deployment approvals, and support for audits and change governance. This position acts as a key technical escalation point and stakeholder interface for Adobe application services. ________________________________________ Roles & Responsibilities Adobe Administration & License Management • Perform license assignment, reallocation, and recovery as per entitlement and usage requirements • Manage users and groups within the Adobe Admin Console • Coordinate with procurement teams to ensure timely license availability and renewals • Support audit and compliance reviews related to Adobe licensing and usage ________________________________________ Incident & Service Request Management • Handle Adobe related incidents and service requests through the Service Desk • Perform issue triage, investigation, and resolution within defined SLA timelines • Escalate unresolved or complex issues to Adobe Vendor Support when required • Create, track, and manage cases with Adobe Support through to closure ________________________________________ Application Support & Operations • Provide installation and uninstallation support for Adobe applications • Support version management, upgrades, and compatibility validation • Resolve issues related to Adobe ID and Enterprise ID authentication/login • Provide operational support for Adobe Acrobat Pro and Adobe Reader • Assist with application updates, patches, and hotfix deployments ________________________________________ Deployment & Endpoint Coordination • Support managed deployments via approved software distribution tools • Review and approve software deployments initiated by deployment/vendor teams • Coordinate with EUC / Desktop teams for OS level dependencies and endpoint issues • Support planned Adobe application upgrades and service changes ________________________________________ Change, Governance & Vendor Communication • Participate in CAB meetings and change governance processes • Support implementation of approved changes and upgrades • Provide stakeholder communication on vendor driven changes, updates, or outages • Monitor Adobe service advisories, alerts, and known outages and communicate impacts ________________________________________ Service Improvement & Reporting • Identify recurring issues, trend patterns, and risk areas • Maintain continuous knowledge updates based on incident trends and RCA outcomes • Track and report SLA and KPI performance for Adobe application support • Contribute to operational improvements and service stability initiatives ________________________________________ Key Skills & Competencies • Adobe Admin Console (User, Group, and License Management) • L3 Application Support and Incident Management • Vendor Coordination and Escalation Handling • Change & Release Governance • Stakeholder Communication • SLA / KPI Tracking and Reporting

Skill Requirements

Job Description – Adobe Application Support Engineer (L3) Role Summary The Adobe Application Support Engineer (L3) is responsible for advanced administration, operational support, and governance of Adobe enterprise applications. The role ensures license compliance, incident resolution within defined SLAs, vendor coordination, deployment approvals, and support for audits and change governance. This position acts as a key technical escalation point and stakeholder interface for Adobe application services. ________________________________________ Roles & Responsibilities Adobe Administration & License Management • Perform license assignment, reallocation, and recovery as per entitlement and usage requirements • Manage users and groups within the Adobe Admin Console • Coordinate with procurement teams to ensure timely license availability and renewals • Support audit and compliance reviews related to Adobe licensing and usage ________________________________________ Incident & Service Request Management • Handle Adobe related incidents and service requests through the Service Desk • Perform issue triage, investigation, and resolution within defined SLA timelines • Escalate unresolved or complex issues to Adobe Vendor Support when required • Create, track, and manage cases with Adobe Support through to closure ________________________________________ Application Support & Operations • Provide installation and uninstallation support for Adobe applications • Support version management, upgrades, and compatibility validation • Resolve issues related to Adobe ID and Enterprise ID authentication/login • Provide operational support for Adobe Acrobat Pro and Adobe Reader • Assist with application updates, patches, and hotfix deployments ________________________________________ Deployment & Endpoint Coordination • Support managed deployments via approved software distribution tools • Review and approve software deployments initiated by deployment/vendor teams • Coordinate with EUC / Desktop teams for OS level dependencies and endpoint issues • Support planned Adobe application upgrades and service changes ________________________________________ Change, Governance & Vendor Communication • Participate in CAB meetings and change governance processes • Support implementation of approved changes and upgrades • Provide stakeholder communication on vendor driven changes, updates, or outages • Monitor Adobe service advisories, alerts, and known outages and communicate impacts ________________________________________ Service Improvement & Reporting • Identify recurring issues, trend patterns, and risk areas • Maintain continuous knowledge updates based on incident trends and RCA outcomes • Track and report SLA and KPI performance for Adobe application support • Contribute to operational improvements and service stability initiatives ________________________________________ Key Skills & Competencies • Adobe Admin Console (User, Group, and License Management) • L3 Application Support and Incident Management • Vendor Coordination and Escalation Handling • Change & Release Governance • Stakeholder Communication • SLA / KPI Tracking and Reporting

Other Requirements

Job Description – Adobe Application Support Engineer (L3) Role Summary The Adobe Application Support Engineer (L3) is responsible for advanced administration, operational support, and governance of Adobe enterprise applications. The role ensures license compliance, incident resolution within defined SLAs, vendor coordination, deployment approvals, and support for audits and change governance. This position acts as a key technical escalation point and stakeholder interface for Adobe application services. ________________________________________ Roles & Responsibilities Adobe Administration & License Management • Perform license assignment, reallocation, and recovery as per entitlement and usage requirements • Manage users and groups within the Adobe Admin Console • Coordinate with procurement teams to ensure timely license availability and renewals • Support audit and compliance reviews related to Adobe licensing and usage ________________________________________ Incident & Service Request Management • Handle Adobe related incidents and service requests through the Service Desk • Perform issue triage, investigation, and resolution within defined SLA timelines • Escalate unresolved or complex issues to Adobe Vendor Support when required • Create, track, and manage cases with Adobe Support through to closure ________________________________________ Application Support & Operations • Provide installation and uninstallation support for Adobe applications • Support version management, upgrades, and compatibility validation • Resolve issues related to Adobe ID and Enterprise ID authentication/login • Provide operational support for Adobe Acrobat Pro and Adobe Reader • Assist with application updates, patches, and hotfix deployments ________________________________________ Deployment & Endpoint Coordination • Support managed deployments via approved software distribution tools • Review and approve software deployments initiated by deployment/vendor teams • Coordinate with EUC / Desktop teams for OS level dependencies and endpoint issues • Support planned Adobe application upgrades and service changes ________________________________________ Change, Governance & Vendor Communication • Participate in CAB meetings and change governance processes • Support implementation of approved changes and upgrades • Provide stakeholder communication on vendor driven changes, updates, or outages • Monitor Adobe service advisories, alerts, and known outages and communicate impacts ________________________________________ Service Improvement & Reporting • Identify recurring issues, trend patterns, and risk areas • Maintain continuous knowledge updates based on incident trends and RCA outcomes • Track and report SLA and KPI performance for Adobe application support • Contribute to operational improvements and service stability initiatives ________________________________________ Key Skills & Competencies • Adobe Admin Console (User, Group, and License Management) • L3 Application Support and Incident Management • Vendor Coordination and Escalation Handling • Change & Release Governance • Stakeholder Communication • SLA / KPI Tracking and Reporting
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.