Track Lead - Microsoft Exchange Servers
India
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Job Description
Track Lead - Microsoft Exchange Servers

Job Summary

The Track Lead for Support & Operations is a pivotal role focused on driving operational excellence within the MS Exchange environment. This position emphasizes continuous improvement, effective problem-solving, and adherence to client SLAs while fostering a culture of empowerment and collaboration among team members. The Track Lead will play a crucial role in aligning operational processes with organizational objectives to enhance overall service delivery.

Key Responsibilities

1. Enhance Operational Systems By Optimizing Ms Exchange Processes And Leveraging Reporting Tools To Improve Management Reporting And Information Flow.
2. Analyze Client Requirements To Ensure The Support Team Meets And Exceeds Client Expectations In Ms Exchange Service Delivery.
3. Lead And Mentor The Project Team In Ms Exchange Operations, Facilitating Transparent Communication Of Project Goals And Performance Metrics.
4. Innovate And Implement Process Improvements Within The Ms Exchange Framework To Drive Organizational Progress And Operational Efficiency.
5. Provide Tailored Solutions That Align With Customer Needs Within The Ms Exchange Environment To Achieve Positive Business Outcomes.

Skill Requirements

1. Expert Proficiency In Ms Exchange Administration And Support.
2. Strong Knowledge Of Operational Management And Process Optimization Techniques.
3. Excellent Problem-Solving Skills With A Focus On Client Satisfaction.
4. Proven Leadership Abilities In Team Management And Mentoring.

Other Requirements

1. Microsoft Certified: Exchange Server Administrator Expert (Optional But Valuable)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.