Track Lead - Microsoft Exchange Servers
India
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Job Description
Track Lead - Microsoft Exchange Servers
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Microsoft Certified Engineer on Exchange O365 (minimum proficiency: 70-345)\r\n• Subject Matter Expert on Microsoft Exchange )365, all related core-&-technical concepts and daily operations.\r\n• Strong expertise on various features and configurations available in Exchange 2016, Roles and Services of Exchange O365, High availability (DAG), Messaging Policies and Compliance, Configuring Reporting and Logging, Permissions and Role Based Access Control (RBAC), Transport Rules.\r\n• Expert knowledge on capacity management, analysis and the ability to make technical suggestions pertaining to health and best performance of the infrastructure. Ability to work with Project teams representing Messaging support.\r\n• Proficient in PowerShell and scripting skills: VBscript. Knowledge of Python is an advantage.\r\n• Thorough knowledge on Microsoft Active Directory 2016, 2019, DNS (AD integrated and BIND) and Load balancers (Preferably Big-IP).\r\n• Excellent ability to troubleshoot and debug errors, logs-analyser tools for MS Exchange, CU installation deployment and failures\r\n\r\n \r\n• Proficient in Cisco ESA Async OS 12.0 and above – SMTP Routing, listeners, mail-policies, mail-tracing, logs analysis, creating RegEx based content/message filters.\r\n• Excellent knowledge on MS Office Online server.\r\n• Basic knowledge of Windows 2016 OS security and vulnerability components\r\n• Working knowledge and exposure to Cisco WebEx teams, Cisco Expressway and Calendar connecters.\r\n• Strong knowledge on email clients: MS Outlook, Outlook for MAC, and EWS based email clients.\r\n• Expert knowledge on Outlook related issues and inclination towards working with L1 support-teams for Outlook related issues – as and when.\r\n• Expert ability and exposure to drive high-severity issues, finding RCA, and representing the same in problem management calls. Vendor management.\r\n• A team player and open-mind to work in a remote-infrastructure management model.\r\n• Availability on weekends and off-hours for on-call support on rotation basis.

Key Responsibilities

1. Enhance Operational Systems By Optimizing Ms Exchange Processes And Leveraging Reporting Tools To Improve Management Reporting And Information Flow.
2. Analyze Client Requirements To Ensure The Support Team Meets And Exceeds Client Expectations In Ms Exchange Service Delivery.
3. Lead And Mentor The Project Team In Ms Exchange Operations, Facilitating Transparent Communication Of Project Goals And Performance Metrics.
4. Innovate And Implement Process Improvements Within The Ms Exchange Framework To Drive Organizational Progress And Operational Efficiency.
5. Provide Tailored Solutions That Align With Customer Needs Within The Ms Exchange Environment To Achieve Positive Business Outcomes.

Skill Requirements

1. Expert Proficiency In Ms Exchange Administration And Support.
2. Strong Knowledge Of Operational Management And Process Optimization Techniques.
3. Excellent Problem-Solving Skills With A Focus On Client Satisfaction.
4. Proven Leadership Abilities In Team Management And Mentoring.

Other Requirements

1. Microsoft Certified: Exchange Server Administrator Expert (Optional But Valuable)
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Information at a Glance

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At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
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