Track Lead - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
India
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Job Description
Track Lead - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Others, Tamil Nadu

Job Summary

Operations Manager

The Track Lead in Support & Operations plays a crucial role in managing operational excellence while fostering a culture of continuous improvement and problem-solving. This position is responsible for meeting client Service Level Agreements (SLAs), empowering teams, and ensuring that the support team effectively addresses client requirements. The Track Lead will also drive innovative solutions that enhance organizational performance.

Key Responsibilities

Operations Manager

1. Enhance Operational Systems By Leveraging Microsoft Vdi Solutions And Rdsh To Facilitate Improved Management Reporting, Streamline Information Flow, And Optimize Business Processes. 
2. Ensure The Support Team Meets Client Expectations By Understanding Client Requirements And Implementing Effective Touch Services Across Video And Telepresence Platforms.
3. Lead And Mentor The Project Team, Fostering Transparent Communication Of Project Goals And Utilizing Microsoft Vdi Solutions To Address Team Challenges.
4. Drive Innovation In Process Development By Introducing New Ideas And Best Practices Related To Windows Environments And Microsoft Vdi Solutions To Support Organizational Progress.
5. Provide Tailored Solutions Using Microsoft Vdi And Rdsh Technologies That Align With Customer Needs, Ensuring Effective Service Delivery And Achieving Business Results.

Skill Requirements

Operations Manager

1. Proficiency In Microsoft Vdi Solutions And Rdsh Technologies 
2. Strong Understanding Of Windows Operating Systems
3. Familiarity With Touch Services And Video/Telepresence Systems
4. Excellent Problem-Solving And Analytical Skills
5. Strong Leadership And Team Management Capabilities

Other Requirements

Operations Manager

1. Microsoft Certified: Azure Administrator Associate (Optional But Valuable) 
2. Itil Foundation Certification (Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.