Track Lead - Network LAN/WAN
India
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Job Description
Track Lead - Network LAN/WAN
Lucknow, Uttar Pradesh

Job Summary

JOB TITLE: Network Administrator\\\\r\\\\n\\\\r\\\\nLOCATION: Offshore (India)\\\\r\\\\n\\\\r\\\\nOVERVIEW OF THE ROLE\\\\r\\\\nAs a Network Administrator, you will play a pivotal role in supporting and enhancing an expansive on-premises Cisco network infrastructure spanning 30 campus sites and 250 satellite locations. This position is critical to ensuring robust, secure, and efficient network operations across the organization. You will focus on routing, switching, firewall administration, and firmware upgrades, contributing directly to the reliability and scalability of HCLTech’s client network environments. The role provides the opportunity to work independently while collaborating with diverse technical teams, directly impacting the organization’s operational effectiveness.\\\\r\\\\n\\\\r\\\\nDETAILED RESPONSIBILITIES\\\\r\\\\n Administer, support, and optimize Cisco network infrastructure across multiple campus and small office sites.\\\\r\\\\n Implement and manage routing, switching, and firewall changes, adhering to established change management processes with comprehensive validation and backout procedures.\\\\r\\\\n Plan, schedule, and execute firmware upgrades on network devices, including thorough testing, validation, and rollback strategies.\\\\r\\\\n Utilize SolarWinds for network monitoring, device onboarding, and configuration management, ensuring compliance and optimal network performance.\\\\r\\\\n Maintain accurate network documentation and technical notes, ensuring seamless communication and knowledge transfer within the team.\\\\r\\\\n Coordinate maintenance windows and network changes with relevant stakeholders to minimize business disruption.\\\\r\\\\n Work independently with task management tools (e.g., Asana) to track progress and deliverables.\\\\r\\\\n\\\\r\\\\nSKILL REQUIREMENTS\\\\r\\\\n Proven hands-on experience supporting Cisco networks in an enterprise, multi-site environment.\\\\r\\\\n Proficiency in SolarWinds (Network Configuration Manager and monitoring), including device onboarding and configuration/compliance features.\\\\r\\\\n Strong understanding of network fundamentals: TCP/IP, subnetting, VLANs, trunking, Spanning Tree Protocol (STP), and routing protocols.\\\\r\\\\n Demonstrated experience executing device firmware upgrades, including planning, validation, and rollback procedures.\\\\r\\\\n Ability to work independently, manage tasks effectively, and produce clear, detailed technical documentation.\\\\r\\\\n Strong communication skills to engage with technical and non-technical stakeholders.\\\\r\\\\n Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.\\\\r\\\\n Relevant certifications such as Cisco CCNA or CCNP are highly desirable.\\\\r\\\\n\\\\r\\\\nOTHER REQUIREMENTS (OPTIONAL)\\\\r\\\\n Experience with broader network security practices and firewall platforms.\\\\r\\\\n Familiarity with remote work collaboration tools and geographically dispersed teams.\\\\r\\\\n Exposure to ITIL-based change management processes.\\\\r\\\\n Availability for meetings with overlap between 9:00am and 4:00pm ET (morning or evening overlap acceptable).\\\\r\\\\n\\\\r\\\\n As a Network Administrator, you will play a pivotal role in supporting and enhancing an expansive on-premises Cisco network infrastructure spanning 30 campus sites and 250 satellite locations. This position is critical to ensuring robust, secure, and efficient network operations across the organization. You will focus on routing, switching, firewall administration, and firmware upgrades, contributing directly to the reliability and scalability of HCLTech’s client network environments. The role provides the opportunity to work independently while collaborating with diverse technical teams, directly impacting the organization’s operational effectiveness.  The Track Lead for Suppo

Key Responsibilities

 Administer, support, and optimize Cisco network infrastructure across multiple campus and small office sites.  Implement and manage routing, switching, and firewall changes, adhering to established change management processes with comprehensive validation and backout procedures.  Plan, schedule, and execute firmware upgrades on network devices, including thorough testing, validation, and rollback strategies.  Utilize SolarWinds for network monitoring, device onboarding, and configuration management, ensuring compliance and optimal network performance.  Maintain accurate network documentation and technical notes, ensuring seamless communication and knowledge transfer within the team.  Coordinate maintenance windows and network changes with relevant stakeholders to minimize business disruption.  Work independently with task management tools (e.g., Asana) to track progress and deliverables.

1. Enhance Operational Systems By Utilizing Lan/Wan Technologies To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes, Ensuring Alignment With Organizational Planning. 
2. Analyze Client Requirements And Oversee The Support Team’S Performance In Meeting Client Expectations, Leveraging Data-Driven Insights To Drive Service Improvements In Lan/Wan Operations.
3. Lead And Mentor The Project Team By Fostering Transparent Communication Of Project Goals And Utilizing Best Practices In Lan/Wan Support Methodologies.
4. Innovate And Implement New Ideas For Process Development In Lan/Wan Environments, Contributing To Overall Organizational Progress And Efficiency.
5. Provide Tailored Solutions That Meet Customer Needs In The Context Of Lan/Wan Infrastructure, Driving Business Results Through Effective Problem Resolution And Service Delivery.

Skill Requirements

 Proven hands-on experience supporting Cisco networks in an enterprise, multi-site environment.  Proficiency in SolarWinds (Network Configuration Manager and monitoring), including device onboarding and configuration/compliance features.  Strong understanding of network fundamentals: TCP/IP, subnetting, VLANs, trunking, Spanning Tree Protocol (STP), and routing protocols.  Demonstrated experience executing device firmware upgrades, including planning, validation, and rollback procedures.  Ability to work independently, manage tasks effectively, and produce clear, detailed technical documentation.  Strong communication skills to engage with technical and non-technical stakeholders.  Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.  Relevant certifications such as Cisco CCNA or CCNP are highly desirable.

1. Proficiency in Data - LAN/WAN technologies with a solid understanding of operational management principles. 
2. Strong problem-solving skills and the ability to analyze and optimize business processes.
3. Excellent communication and interpersonal skills for effective team leadership and client interaction.
4. Familiarity with management reporting tools and techniques to enhance operational transparency.
5. Excellent hands-on experience on the following products:
6. Cisco Catalyst 6500 and other Catalyst Series switches
7. Cisco Nexus 7K/5K/2K Series of switches
8. Cisco Routers 3800, 3900, 7600 Series
9. Cisco IOS Software
10. Wireless LAN technologies � Cisco or Aruba
11. WAN Acceleration/optimization � Cisco WAAS or Riverbed
12. Load balancers � Symbol, F5 BigIP LTM/GTM/Juniper or Cisco ACE/GSS
13. Firewalls-Cisco ASA Firewall, Juniper SSL VPN
14. Network Management � HPOV, NNM, SolarWinds, ORION etc.

Other Requirements

Experience with broader network security practices and firewall platforms.  Familiarity with remote work collaboration tools and geographically dispersed teams.  Exposure to ITIL-based change management processes.  Availability for meetings with overlap between 9:00am and 4:00pm ET (morning or evening overlap acceptable).

1. Optional But Valuable Certifications: Cisco Certified Network Associate (Ccna), Comptia Network+, Itil Foundation. 
2. Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers at CIO, CXO level
3. Must be open for 24x7 environment
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.